Skylar Mezzapeso
Virginia Beach
Summary
Dynamic Guest Lead with proven success in guest engagement and sales optimization. Expertise in staff training and effective communication, committed to enhancing guest experiences and driving sales performance.
Overview
4
4
years of professional experience
Work History
Guest Lead
Altar'd State
Virginia Beach
04.2024 - Current
- Contributed to recruitment efforts and hiring of brand representatives in Tysons Corner.
- Lead store meetings and specific topics
- Assisted with achieving all store goals, including Voice of guest, sales objectives, and exceptional guest service.
- Supported associate and leadership guest engagement
- Provided training for new staff in various roles
- Had the highest success rate in my store for Butterfly on duty portions of sales
- Had a flexible schedule to accommodate to the specific needs of the store
Sales Associate
Bath and Body Works
Virginia Beach
10.2022 - 01.2024
- Assisted customers in selecting products to enhance their shopping experience.
- Collaborated with team members to achieve daily sales goals and improve service.
- Engaged with customers to build relationships and encourage repeat visits.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Bath and Body Works
Virginia Beach
10.2021 - 01.2022
- Assisted customers in selecting products to enhance their shopping experience.
- Collaborated with team members to achieve daily sales goals and improve service.
- Engaged with customers to build relationships and encourage repeat visits.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06-2021
Skills
- Guest engagement
- Guest services oversight
- Customer relationship management
- Sales optimization
- Sales performance
- Product promotion
- Staff training
- Recruitment coordination
- Team leadership
- Problem solving
- Effective communication
- Flexible schedule and job roles
- Cash handling
Timeline
Guest Lead
Altar'd State
04.2024 - Current
Sales Associate
Bath and Body Works
10.2022 - 01.2024
Sales Associate
Bath and Body Works
10.2021 - 01.2022
High School Diploma -
Bayside High School