Skyla Williams
Virginia Beach
Summary
I have worked several full time positions with NVA in my adult life while being a full time student following restaurant jobs I held as a teen. Owl Creek Veterinary Hospital has been my home and the staff my family. I excelled in professional pet grooming and customer service, showcasing my ability to transform and care for animals with empathy and technical skill. My experience spans from grooming to ensuring animal comfort, significantly enhancing their well-being and customer satisfaction. I will always enjoy bringing joy to and doing all I can for both humans and our furry friends.
Overview
4
4
years of professional experience
Work History
Medical Salon Pet Grooming Assistant
Owl Creek Veterinary Hospital
07.2024 - Current
- My experience as a grooming assistant/bather at a medical salon in a veterinarian hospital and doggy daycare/boarding facility allowed me to expand my skills and passion for animal care. This role allowed me to work with a diverse range of patients, from young and healthy animals to those with extensive medical conditions and special needs.
- In my position, I was responsible for a variety of grooming tasks, including baths, nail trims, ear cleanings, anal gland expressions, comb-outs, blow dries, and shave-downs. I played a critical role in supporting the completion of a full grooming service. Throughout my time in this role, I expertly handled dogs of various breeds, weights, and ages, sometimes lifting dogs as heavy as 150 lbs.
- Maintaining cleanliness was also a key aspect of my responsibilities. I took pride in ensuring that the grooming room was spotless before and after each grooming session, upholding the highest standards of hygiene.
- This position has been the most rewarding job I have held, as I had the privilege of transforming animals in ways that were often life-changing. For instance, I assisted in dematting animals who were in pain due to growths and skin infections resulting from overgrown and impacted hair. Witnessing them leave the salon looking and feeling rejuvenated was incredibly fulfilling.
Kennel Attendant
Owl Creek Veterinary Hospital
02.2023 - 07.2024
- My services as a kennel attendant consisted of monitoring the health, safety, and comfort of animals in our care. The goal was to be their home away from home and ensure that pets being groomed, boarded, or treated by veterinary professionals receive the attention they deserve.
- My daily responsibilities encompassed walking, feeding, administering medication, and supervising playtime for the animals. Additionally, I undertook various cleaning tasks to maintain a hygienic environment. Should any staff members require assistance, I would always be readily available to lend a hand with grooming or veterinary tasks such as bathing, trimming nails, holding for a procedure, etc.
- In tandem with giving hands-on animal care, I upheld strong administrative duties such as prioritizing friendly and professional customer service, assisting with the intake and discharge of animals, and meticulously maintaining both written and digital records of all activities concerning the animals.
- This job was my introduction to woking for NVA and caring for animals and I found comfort and happiness in making animals comfortable and happy.
Restaurant Hostess and Waitress
IHOP Diner
07.2021 - 12.2021
- As a hostess and waitress my primary job duties were to greet guests as they entered the facility and seat them, then take, enter, and serve their drink and food orders.
- The tasks of cooking and preparing basic food(s) and helping stock, clean, and bus tables as needed were part of my daily duties as well.
- Answering the phone(s) and providing information about hours, seating, and the menu as well as taking orders for carryout also fell under my job discription.
- These positions furthered my experience and skills in multitasking and keeping calm in high pressure situations.
Crew Team Member
Wendys Fast Food Restaurants
10.2020 - 05.2021
- As a crew member receiving guest's orders and cashing them out at both the lobby and drive-through window were the main parts of my job.
- Preparing, cooking, and bagging orders as well as cleaning and stocking were other parts of the job.
- This was my first job and was a beneficial experience introducing me to working well with others. It also allowed me to gain both skills and interest in customer service.
Education
Associate of Arts - Criminal Justice And Criminology
American Public University System
Charles Town, West Virginia.02-2024
Skills
- Patience and empathy
- Customer service
- Professional Pet Grooming Skills
- Animal Behavior Analysis
- Pet Care Expertise
- Efficient Appointment Coordination
- Organized Documentation Management
- Customer Service Expertise
- Safe Food Handling
- Professional demeanor
- Technical Proficiency
- Cleanliness Standards
Timeline
Medical Salon Pet Grooming Assistant
Owl Creek Veterinary Hospital
07.2024 - Current
Kennel Attendant
Owl Creek Veterinary Hospital
02.2023 - 07.2024
Restaurant Hostess and Waitress
IHOP Diner
07.2021 - 12.2021
Crew Team Member
Wendys Fast Food Restaurants
10.2020 - 05.2021
Associate of Arts - Criminal Justice And Criminology
American Public University System
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