Summary
Overview
Work History
Skills
Timeline
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Skyler Hilliard

Stafford,VA

Summary

Dynamic Parts Counter Person with a proven track record at Asbury Automotive Group, excelling in enhancing customer satisfaction. Skilled in parts identification, vendor relations, various posting and accounting abilities, and receiving the morning stock order as well as throughout the day. Streamlined the ordering process, significantly reducing wait times and fostering repeat business through exceptional service and effective communication.

Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Parts Counter Person

Asbury Automotive Group
11.2019 - Current
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
  • Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
  • Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Stocked and managed stock of parts.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Adhered to company guidelines for performance and compliance.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.

Skills

  • Invoice management
  • Enhancing customer satisfaction
  • Ordering parts
  • Coordinating paperwork
  • Returns processing
  • Stock control
  • Parts identification
  • Reviewing deliveries
  • Order processing
  • Professional email correspondence
  • Proficient in Reynolds & Reynolds
  • Account updating
  • Parts documentation
  • Multitasking
  • Reliability
  • Cash transaction processing

Timeline

Parts Counter Person

Asbury Automotive Group
11.2019 - Current

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Skyler Hilliard