Skyler Trujillo
Virginia Beach
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cosmo's Corner
08.2018 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Private Nanny
Private Family Home
09.2020 - 06.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children everyday skills and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Transported children to and from activities using personal or family vehicle.
- Monitored children's play activities to verify safety.
- Coordinated playdates and outings to meet children's physical and social needs.
- Supervised children on playground to help develop physical and social skills.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Shift Supervisor
Coastal Edge Surf Shop
06.2016 - 09.2018
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw loading and unloading of packages in warehouse.
Education
Master's Entry To Nursing Practice - Nursing
Sentara College of Health Sciences
Chesapeake, VA08-2025
Bachelor of Science - Biology
Old Dominion University
Norfolk, VA05-2021
Associate of Science -
Tidewater Community College
Norfolk, VA05-2018
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Employee performance evaluations
- Staff supervision
- Staff management
- Customer service and satisfaction
- Employee scheduling
- Problem-solving
- Privacy and confidentiality
- Infection control standards
- Mobility assistance
- Vital signs monitoring
Certification
- Babysitter's Training - American Red Cross
- First Aid & CPR for pets Certified - ProTrainings
- BLS CPR and AED Certified - American Heart Association
Timeline
Private Nanny
Private Family Home
09.2020 - 06.2022
Assistant Manager
Cosmo's Corner
08.2018 - Current
Shift Supervisor
Coastal Edge Surf Shop
06.2016 - 09.2018
- Babysitter's Training - American Red Cross
- First Aid & CPR for pets Certified - ProTrainings
- BLS CPR and AED Certified - American Heart Association
Master's Entry To Nursing Practice - Nursing
Sentara College of Health Sciences
Bachelor of Science - Biology
Old Dominion University
Associate of Science -
Tidewater Community College
Similar Profiles
Crystal ReynoldsCrystal Reynolds
Front Desk Receptionist at Cosmo's Corner Doggie Daycare And BoardingFront Desk Receptionist at Cosmo's Corner Doggie Daycare And Boarding
Liam WelchLiam Welch
Logistics and Fulfillment Manager at Cosmo's Superior FoodsLogistics and Fulfillment Manager at Cosmo's Superior Foods
Mia WattsMia Watts
Bartender/ Door Girl at Cosmo's Nightclub & LoungeBartender/ Door Girl at Cosmo's Nightclub & Lounge