Stephanie Flores
Richmond
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Mail Clerk
CAHN
Richmond
03.2025 - Current
- Sorted and delivered incoming mail by department and staff, ensuring timely distribution to support operational efficiency.
- Delivered outgoing mail to post office, ensuring all mail was dispatched promptly and accurately.
- Operated office equipment including copier, scanner, fax, and postage meters to ensure smooth workflow.
- Maintained a clean work environment by disposing of waste material properly.
Warehouse Fulfillment Associate
Amazon
Chester
06.2023 - 09.2024
- Learning Ambassador- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Problem Solver- Identified and analyzed complex problems to develop effective solutions.
- Proposed innovative ideas and solutions that improved team collaboration and productivity.
- Delivered constructive feedback on employee performance during training sessions to support development.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged software and tools to streamline processes, enhancing overall operational efficiency.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Pod Building
Clark Construction
02.2023 - 06.2023
- Oversaw safe and efficient operation of tools and equipment on construction sites to maintain workflow.
- Utilized hand and power tools to accomplish project tasks effectively.
- Adhered to safety protocols and operational instructions while using machinery and equipment to ensure a safe work environment.
- Followed instructions and safety protocols to prevent accidents and injuries.
Server and Host
IHOP
02.2021 - 10.2021
- Anticipated guest needs and provided personalized service to ensure satisfaction.
- Demonstrated hospitality and customer service while greeting tables.
- Provided prompt and friendly food service to enhance customer satisfaction.
- Educated guests on new menu items and daily specials to enhance dining experience.
- Checked in with customers on food and drink to confirm satisfaction and address requests.
- Delivered food and beverages promptly to customers.
- Took accurate notes detailing customer orders.
- Entered orders into computer system to coordinate with kitchen staff.
- Managed orders and payments with POS system.
- Processed credit card transactions, gift cards, and cash payments.
- Restocked stations and completed side work on time.
- Kept food service and preparation areas clean and neat.
- Followed safety, sanitization, and food handling guidelines.
- Memorized menu additions, changes, and limited offerings.
- Trained new servers in company policies, guest service standards and best practices.
Education
High School Diploma -
George Wythe High School
Richmond, VA06.2022
Skills
- Attention to detail
- Time management
- Safety compliance
- Customer service
- Team collaboration
- Communication skills
Certification
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
Timeline
Mail Clerk
CAHN
03.2025 - Current
Warehouse Fulfillment Associate
Amazon
06.2023 - 09.2024
Pod Building
Clark Construction
02.2023 - 06.2023
Server and Host
IHOP
02.2021 - 10.2021
High School Diploma -
George Wythe High School