Smita Jha

• Assisted in developing recruitment strategies to attract top talent.
• Coordinated interview schedules between candidates and hiring managers.
• Maintained applicant tracking system for efficient candidate management.
• Conducted preliminary interviews to assess candidate qualifications and fit.
• Collaborated with team members to enhance recruitment processes and tools.
• Participated in onboarding activities to ensure smooth integration of new hires.
• Researched industry trends to inform recruitment initiatives and strategies.
• Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
• Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
• Supported talent acquisition efforts through candidate sourcing and screening.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
• Enhanced employer brand visibility on social media platforms, attracting higher caliber of applicants.
• Oversaw negotiation of job offers, balancing candidate expectations with internal equity and budget constraints.

Elevance Health (formerly known as Anthem, Inc.) is a provider of health insurance in the United States and the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As a Production Support Analyst, I served as the primary support contact, coordinating all questions and issues related to the Member Portal.

• Delivered timely incident reports, detailing resolution steps taken and recommending preventive measures.
• Maintained accurate records of support tickets, tracking resolution times and service quality improvements.
• Provided technical support for production systems, ensuring minimal downtime and swift issue resolution.
• Analyzed system performance data to identify trends and recommend enhancements for operational efficiency.
• Collaborated with cross-functional teams to troubleshoot production issues and implement effective solutions.
• Executed daily monitoring of production processes, identifying anomalies and escalating issues as necessary.
• Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
• Used Service Now and JIRA to document internal procedures and monitor daily reports.
• Identified manual processing deficiencies and instituted automation techniques, reducing manual labor 30% and increasing workflow efficiency 60%.
• Participated in periodic audits carried out by internal or external parties achieving consistently satisfactory results.
• Facilitated seamless communication between technical teams, stakeholders, and end-users, ensuring timely resolution of incidents.
• Provided daily support with escalated ticket resolution and liaised with business and technical leads.
• Increased system stability by conducting thorough root cause analysis and implementing preventive measures.
• Identified opportunities for process improvements through data analysis and continuous feedback from users.
• Boosted team productivity by providing comprehensive training on new technologies and best practices.
• Ensured compliance with industry regulations and company policies through diligent monitoring of production activities and thorough reporting practices.

• Analyzed business requirements to develop functional specifications for system enhancements
• Collaborated with cross-functional teams to ensure alignment on project objectives
• Facilitated user acceptance testing, ensuring solutions met stakeholder expectations
• Managed requirements gathering sessions, translating needs into actionable tasks
• Conducted regular user training sessions to promote swift adoption of new systems and enhance overall productivity.
• Demonstrated exceptional problem-solving skills, quickly resolving technical issues while minimizing downtime and maintaining a high level of customer service.
• Delivered high-quality results under pressure, adapting quickly to changing client needs while maintaining a keen eye for detail.

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai, Maharashtra, India. It offers banking products and financial services for corporate and retail customers, including personal finance, investment banking, life insurance, and wealth management. As a Relationship Manager (RM), I was responsible for corporate and retail sector enrollment in government-backed pension schemes, which included onboarding, account provisioning, and customer support.

• Collaborated with nationally recognized corporations to ensure the accuracy and benefits of their financial planning and retirement processes.
• Achieved a leading ratio in "Pension account credit to Pension account opening," demonstrating exceptional performance.
• Consistently ranked among the Top 10 Relationship Managers nationwide, based on exceeding monthly account opening targets each quarter.
• Developed and implemented retirement planning portfolios tailored for retail clients.
• Managed internal audits and provided actionable recommendations to enhance auditing processes.
• Partnered extensively with PFRDA (Pension Fund Regulatory & Development Authority), a Government of India Initiative, to significantly increase awareness of pension schemes and retirement planning within both the corporate and retail sectors.
• Conducted training sessions for over 100 retail branches across Southern India, focusing on NPS Schemes, pension account opening procedures, and effective query and grievance redressal.
• Devised and executed innovative marketing strategies and events to attract new clients, including establishing monthly and quarterly help desks at corporate locations and implementing targeted email campaigns and teasers about various schemes.

• Cultivated strong client relationships through proactive communication and personalized service strategies.
• Developed and implemented tailored financial solutions to meet individual client needs and objectives.
• Led cross-functional teams in delivering comprehensive account management services, ensuring client satisfaction.
• Analyzed client portfolios to identify growth opportunities and optimize investment performance.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.