Sondra McCabe
Woodstock
Summary
Empathetic professional skilled in conflict resolution and client management. Experienced in leading front desk operations, driving effective communication, and training staff to optimize client service.
Overview
15
15
years of professional experience
2003
2003
years of post-secondary education
Work History
Reception Manager
Seven Bends Veterinary Hospital
Woodstock
09.2010 - 11.2025
- Coordinated scheduling for appointments, ensuring efficient use of resources and minimal wait times.
- Trained front desk staff to enhance client service and ensure efficient workflow.
- Provided professional, empathetic client service during difficult medical and financial decisions.
- Processed incoming emails, text messages, and phone calls to provide resolutions to scheduling conflicts as well as medical concerns.
Education
Strasburg High School
Strasburg, VASkills
- scheduling coordination
- client management
- staff training
- conflict resolution
- ability to work alone and within a team setting
Timeline
Reception Manager
Seven Bends Veterinary Hospital
09.2010 - 11.2025
Strasburg High School