Sonya Jones

• Supervised daily operations and ensured compliance with banking policies.
• Trained and mentored new tellers on customer service standards.
• Managed cash flow and balanced cash drawers at shift end.

• Ordered supplies as needed

• Managed cash flow and balanced the

ATM machine.

• Managed cash flow and balanced the

Main vault.

• Coordinated team schedules to ensure optimal staffing levels.
• Resolved customer complaints promptly, maintaining high satisfaction levels.
• Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
• Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
• Conducted performance evaluations and provided feedback to staff members.
• Managed and balanced cash vault, audits, and general ledger accounts.
• Supplied tellers with coin and currency.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Investigated discrepancies between actual cash counts and computer-generated totals.
• Maintained accurate records of transactions processed by each teller throughout the day.
• Ensured proper security protocols were followed including verifying identification when necessary.
• Verified transactions involving cashier's checks, money orders and account transfers.
• Provided coaching and mentoring to individual team members; facilitated team building activities.
• Established goals and objectives for the branch; monitored progress against those goals regularly.
• Implemented measures to reduce risk associated with financial crimes including money laundering.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.

• Supervised daily operations and ensured compliance with banking policies.
• Trained and mentored new tellers on customer service standards.
• Managed cash flow and balanced cash drawers at shift end.
• Coordinated team schedules to ensure optimal staffing levels.
• Resolved customer complaints promptly, maintaining high satisfaction levels.
• Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
• Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
• Managed and balanced cash vault, audits, and general ledger accounts.
• Supplied tellers with coin and currency.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Provided coaching and mentoring to individual team members; facilitated team building activities.
• Maintained accurate records of transactions processed by each teller throughout the day.
• Investigated discrepancies between actual cash counts and computer-generated totals.
• Ensured proper security protocols were followed including verifying identification when necessary.
• Verified transactions involving cashier's checks, money orders and account transfers.
• Established goals and objectives for the branch; monitored progress against those goals regularly.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.

• Processed customer transactions accurately and efficiently.
• Assisted customers with account inquiries and service requests.
• Maintained cash drawer accuracy through careful cash handling.
• Balanced daily transactions to ensure financial integrity.
• Educated customers on banking products and services available.
• Managed customer complaints professionally and effectively.
• Monitored compliance with bank policies and procedures consistently.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Balanced cash drawers on a daily basis.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Answered customer inquiries regarding bank products and services.
• Maintained confidentiality of all customer records and information according to company policies.
• Explained account information to customers in detail as needed.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Verified customers' identification to ensure compliance with laws and regulations.
• Built and maintained client relationships through quality, personalized interactions.
• Delivered exceptional service to customers in person or over telephone.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Explained the features of various banking products available to customers.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Cross-sold additional bank products when applicable to meet customer needs.