Sophia Denby
Harrisonburg
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Altar'd State. Proven ability to enhance customer satisfaction and loyalty through effective communication and personalized service. Skilled in multitasking and retail operations, consistently achieving sales targets while maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Cook/Cashier
Mr. J's Bagel Shop
12.2024 - Current
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Demonstrated strong time management skills and customer service while working in a fast-paced and quickly moving environment.
Sales Associate
Beach Bum Tanning
01.2024 - 02.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
Lead Sales Associate
Altar'd State
02.2021 - 01.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Server
Villa Nova's
06.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Psychology & Marketing
Eastern Mennonite University
Harrisonburg, VA05-2026
High School Diploma -
Fluvanna County High School
Palmyra05-2022
Skills
- Customer service
- Multitasking and organization
- Retail store operations
- Sales strategy
- Strong work ethic
- Exceptional customer service
Timeline
Cook/Cashier
Mr. J's Bagel Shop
12.2024 - Current
Sales Associate
Beach Bum Tanning
01.2024 - 02.2025
Lead Sales Associate
Altar'd State
02.2021 - 01.2023
Server
Villa Nova's
06.2020 - 08.2022
Bachelor of Science - Psychology & Marketing
Eastern Mennonite University
High School Diploma -
Fluvanna County High School
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