Sophia Jackson
Richmond
Summary
Dynamic retail and sales professional skilled in delivering personalized customer service and enhancing store presentation through visual merchandising. Expertise in POS systems and cash handling, combined with ongoing education in Interior Design and Fashion Merchandising, positions for impactful contributions in retail environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Gap
Richmond
07.2024 - Current
- Welcomed and assisted customers, delivering friendly and personalized service to enhance customer experience.
- Process purchases, exchanges, and returns using POS systems.
- Assisted in executing opening and closing procedures for the store.
- Promoted brand credit card and rewards program, driving customer engagement and loyalty.
- Maintain product knowledge to help customers find merchandise.
- Replenish sales floor inventory and fulfill online and ship-from-store orders.
Sales Associate
Jess Boutique
Burlington
06.2023 - 08.2023
- Greeted customers, fostering a welcoming shopping environment that encouraged engagement.
- Delivered personalized one-on-one styling assistance to customers.
- Assisted with visual merchandising, enhancing store presentation to attract customers.
- Processed customer transactions using POS systems.
- Managed and created content for boutique's social media accounts, increasing online engagement.
Server
Silver Diner
Arlington
04.2022 - 08.2022
- Provided exceptional customer service, enhancing guest satisfaction in fast-paced restaurant environment.
- Recommended food and beverage options based on menu knowledge, improving customer dining experience.
- Efficiently processed customer orders and payments using POS systems, ensuring accurate transactions.
- Collaborated with team members to ensure efficient service and a positive guest experience.
Cashier
Old Dominion Pizza
Arlington
09.2021 - 03.2022
- Processed customer transactions accurately, ensuring efficient cash and card payment handling to support smooth operations.
- Maintained accuracy in cash handling, contributing to financial integrity during transactions.
- Provided friendly customer service, fostering positive guest interactions to enhance overall customer experience.
- Developed thorough knowledge of menu offerings to assist customers.
Education
BFA - Interior Design, Fashion Merchandising
Virginia Commonwealth University
Richmond, VA05-2028
Skills
- Sales & Retail Operations
- Point-of-Sale (POS) Systems
- Cash Handling
- Inventory Management
- Order Fulfillment
- Visual Merchandising
- Sales Techniques
- Customer Service
- Problem Solving
- Team Collaboration
- Communication
- Adobe Creative Suite
Timeline
Sales Associate
Gap
07.2024 - Current
Sales Associate
Jess Boutique
06.2023 - 08.2023
Server
Silver Diner
04.2022 - 08.2022
Cashier
Old Dominion Pizza
09.2021 - 03.2022
BFA - Interior Design, Fashion Merchandising
Virginia Commonwealth University