Sophia Johnson
Lynchburg
Summary
Server: Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Receptionist:
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Cashier:
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail Associate:
Professional retail worker with strong focus on customer service, inventory management, and sales strategies. Known for fostering team collaboration and adapting to changing needs to achieve results. Reliably supports colleagues and contributes to positive work environment with effective communication and problem-solving skills. Skilled in point-of-sale systems, merchandising, and maintaining store standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Charleys Resturant and Catering
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
Access Healthcare Multi Specialty Group
08.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Food Lion
03.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Sales Associate
Yankee Candle
11.2019 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Certified Medical Assistant
Central Virginia Community College
Lynchburg, VA01-2025
High School Diploma -
Brookville High School
100 Laxton Rd.06-2020
Skills
- Dedicated Work Performance
- Strong Organizational Abilities
- Customer Service Expertise
- Effective Team Collaboration
- Effective Time Management
- Accurate Cash Management
- Effective Communication Skills
- Empathetic Listening
- Client Interaction
- Strong Work Ethic
- Retail Sales Expertise
- Efficient Data Management
- Sanitization Proficiency
- Verbal and written communication
- Store opening and closing
- Flexible schedule
Accomplishments
I have had many jobs in my lifetime through my teenage years to adulthood, I have always been interested in the medical field. I have done many things to show my interest towards the medical field and really tried to find a path that was right for me. I recently just finished the Certified Clinical Medical Assistant program at Central Virginia Community College and passed with a NHA certification. I am now seeking a new job title in the medical field with such gratefulness and compassion.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Interests
- I like trying new recipes and food trends
- Watching Movies and TV Shows
- Music
- I like working with my hands and fixing things
- Scrapbooking
Timeline
Receptionist
Access Healthcare Multi Specialty Group
08.2023 - 12.2023
Server
Charleys Resturant and Catering
06.2020 - Current
Cashier
Food Lion
03.2020 - 01.2022
Retail Sales Associate
Yankee Candle
11.2019 - 01.2021
Certified Medical Assistant
Central Virginia Community College
High School Diploma -
Brookville High School
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