Sophia Kaiser
Stafford
Summary
Personable and organized, with knack for multitasking, attention to detail, and maintaining positive customer service experience. Possesses foundational knowledge in inventory management and customer service, along with skills in time management and attention to detail. Committed to ensuring smooth and efficient operations that enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Server)
Applebee's
04.2024 - 08.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed order accuracy by carefully taking and inputting food and beverage requests into the POS system.
- Assisted in maintaining cleanliness of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to expedite food preparation and delivery during peak hours.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Trained new team members on protocols and systems to enhance service quality and operational efficiency.
Drive-Thru Cashier
McDonald's Restaurant
07.2020 - 08.2023
- Managed customer transactions efficiently, ensuring accurate cash handling and prompt service.
- Trained new staff on drive-thru operations and customer service standards to enhance team performance.
- Implemented process improvements that reduced wait times during peak hours, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of the drive-thru area, adhering to health and safety regulations.
- Resolved customer inquiries and complaints effectively, fostering positive guest experiences at the drive-thru.
- Collaborated with kitchen staff to ensure timely order preparation and seamless service delivery.
Education
Business Administration, 3.72 G.P.A.
Emory And Henry University
Emory, VA05-2025
Skills
- Strong work ethic and organizational skills
- Exceptional customer service
- Ability to perform work independently
- Team collaboration and effective communication
- Positive attitude and energy
- Proven ability to multi-task and meet deadlines
- Strong written and verbal communication skills
- Proficient experience in Microsoft Office, Word, Excel and Power Point, Canvas, and Google Drive and Classroom
Accomplishments
- Trained and Supervised team of 6 staff members, coordinated shift schedules, and ensured top notch customer service was achieved through motivational leadership.
- Collaborated with team of 6 team members to develop shift schedules.
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Coaching woman's Volleyball
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy cooking for friends and family gatherings
Timeline
Customer Service Representative (Server)
Applebee's
04.2024 - 08.2024
Drive-Thru Cashier
McDonald's Restaurant
07.2020 - 08.2023
Business Administration, 3.72 G.P.A.
Emory And Henry University
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