Sophia Miranda

- Answered phones promptly and courteously, taking accurate orders

- Assisted customers with menu inquiries and made recommendations

- Entered orders accurately into POS system

- Verified accuracy of orders prior to packaging for takeout

- Maintained a clean and organized To-Go station

- Processed payments accurately and efficiently

- Ensured customer satisfaction with their takeout orders

- Handled high-stress situations gracefully, resolving customers concerns promptly and professionally

- Trained new team members on proper procedures for managing To-Go orders, promoting consistency in service quality

- Collaborated with kitchen staff to ensure timely completion of all To-Go orders

- Lead, trained, and motivated the host team, ensuring high standards of service and hospitality

- Worked with management to oversee front-of-house operations, coordinating with servers and kitchen staff to optimize table turnover and enhance overall dining experience

- warmly greeted guest upon entry of establishment, creating a positive first impression

- Managed waitlist and provided accurate wait time estimates

- Guided guest to their assigned tables, ensuring tables were clean and properly set

- Answered guest inquiries about restaurant menu and specials

- Restocked inventory

- Greeted customers and provided welcoming and helpful shopping experience

- Assisted customers in finding the right size, style, or fit of shoes

- Answered customer questions about product styles and brands

- Handled customers inquiries and concerns professionally and efficiently

- Processed returns and exchanges according to company policy

- Maintained a clean, organized, and visually appealing sales floor

- Processed cash, credit, and giftcard transactions

- Greeted customers and provided friendly and helpful service

- Maintained an organized, stocked, and sanitary work space

- Processed cash and credit card payments

- Handled coupons, giftcards, and other promotions

- Bagged purchased items