Sophia She

• Led the automation of complex financial applications, reducing manual testing effort by 70% through Spring Boot-based testing microservices.
• Developed and maintained end-to-end onboarding test suites to ensure seamless integration for new institutional clients.
• Managed source code and peer reviews within Bitbucket, ensuring adherence to rigorous coding standards.
• Collaborated with cross-functional teams to identify, document, and track critical bugs using Jira, ensuring 100% visibility into the defect lifecycle.
• Optimized CI/CD workflows in Bamboo to trigger automated regression suites upon every code commit, significantly shortening the feedback loop for developers.
• Migrated from SoapUI (a GUI-based application) to REST Assured (a Java-based library) for automation test cases.
• Developed complex SQL queries to validate data consistency across multi-tier financial systems.
• Led Regression and Smoke testing efforts, significantly reducing manual testing overhead and improving release cycles.

• Communicated with customers through calls and emails to provide information about products, prices, availability, and other details.
• Learned customer needs, then answered questions and made recommendations. (For example: suggesting the best choice of frozen shrimp among many different brands, sizes, quantities, and prices.)
• Processed return requests by issuing replacements, exchanging for a different product, or providing refunds.
• Entered and updated transaction details and other information in computerized sales records and/or database software.
• Ensured accuracy of sales orders and printing invoices, and ensured records were entered and filed correctly.
• Provided detailed information for weekly and monthly reports.

• Developing programs to assist clients, primarily in the shipping industry.
• Helping to identify and recruit potential clients, explaining the benefits of our services.
• Implementing programs for clients, managing the projects, monitoring client feedback, and revising as needed. One example: a successful inland transportation project for Walmart China.
• Developing marketing and sales plans.

• For more than five years, starting in 2004, managing marketing and sales for an international

logistics company.

• Duties included recruiting staff, training, managing, and evaluating employee performance.
• Developed a comprehensive sales (and/or marketing) plan, resulting in increased profits and revenue for the company.
• Achieved a big project client TCL and Transportation over 400 containers export to other countries and increased profits and revenue for the company.