Sophia Yeo
Cary,NC
Summary
Positive attitude and friendly personality, always willing to learn. Skilled in customer service and communication/teamwork. Knowledgeable hostess/server/cashier responsible for interacting with, accommodating, greeting, serving, and checking out customers.
Overview
3
3
years of professional experience
Work History
Server
B.bq Chicken
12.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Team Member
Oh! Mochi
10.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing tasks quickly and accurately.
- Learned all required positions such as making drink orders at front counter and kitchen food orders quickly to maximize performance.
Kinoko Sushi
05.2023 - 08.2023
- Greeting and seating guests in warm, welcoming manner
- Helping customers select menu items and answer any questions/give recommendations
- Taking orders and delivering food and drinks in a timely manner
- Ensure customer satisfaction and process payments using POS system
Hostess/Expo
Seol Grille
12.2022 - 02.2023
- Greeted guests and gathered information to seat groups or place on waitlist
- Managed seating chart of restaurant and escorted guests to their tables
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Greeted customers, answered questions and recommended specials to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Expo, running food, filling waters, refilling sauces, rolling silverware, polishing utensils
Hostess/Expo
Seol Grille
05.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Managed the seating of the restaurant and escorted guests to their tables
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Greeted customers, answered questions and recommended specials to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Expo, running food, filling waters, refilling sauces, rolling silverware, polishing utensils
Team Member/Cashier
Blaze Fast Fire'd Pizza
03.2022 - 08.2022
- Serving each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
- Filling/making orders
- Operating a cash register
- Using the correct tools & procedures to prepare, build and present perfect food
- Serving food that meets quality standards
- Maintain a clean, neat and well-stocked area so you are ready to serve guests
Team Member/Cashier
Bojangles Fast Food
05.2021 - 08.2021
- Excel in performing essential tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks, and cashier
- Maintained friendly, fast, and accurate service, ensured excellent customer experience, and made sure all products are consistent with company standards
- Ensures restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
- Contribution as team player to support other employees in completing their tasks.
Education
College - Marketing
Virginia Commonwealth University
Richmond, VAHigh school diploma -
Ravenscroft School
Raleigh, NC05.2022
Skills
- Cashiering
- Communication
- Adaptability
- Multitasking
- Host/hostess experience
- Food service
- Identifying and addressing customer needs in food service
- Knowledge of proper food and equipment handling safety measures
Timeline
Server
B.bq Chicken
12.2023 - Current
Team Member
Oh! Mochi
10.2023 - 12.2023
Kinoko Sushi
05.2023 - 08.2023
Hostess/Expo
Seol Grille
12.2022 - 02.2023
Hostess/Expo
Seol Grille
05.2022 - 08.2022
Team Member/Cashier
Blaze Fast Fire'd Pizza
03.2022 - 08.2022
Team Member/Cashier
Bojangles Fast Food
05.2021 - 08.2021
College - Marketing
Virginia Commonwealth University
High school diploma -
Ravenscroft School
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