Sophie Canan
Keswick
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Group Rental Manager
ENTERPRISE MOBILITY
Keswick
03.2006 - Current
- Current 2026 FYTD: Above the Northeast and Corporation in the four core areas of the business. Customer service 83%, 74% employee retention, Growth 3%, Net Profit 14.3 million
- FY 2024-2025: Above the Northeast and Corporation in the four core areas of the business. Customer service 83%, employee retention 74%, fleet growth 4%, and net profit 13.4 million
- FY 2023: Ranked # 5 in the Northeast and above the corporation in the four core areas of the business
- FY 2022: Ranked #6 in Northeast and above the corporation in the four core areas of the business
- Achieved employee retention rates above company average through targeted engagement strategies that fostered team loyalty and morale.
- Achieved 11% growth in business revenue by implementing effective sales strategies.
- Seven Level III ARM Promotions & six Level III department promotions.
- Managed daily rental operations and coordinated vehicle availability to enhance customer service and operational efficiency.
- Trained staff on rental procedures and best practices for customer engagement.
- Implemented process improvements that reduced vehicle check-in and check-out times, enhancing customer satisfaction and operational flow.
- Ensured compliance with company policies and industry regulations throughout operations.
- Implemented marketing campaigns designed to attract new customers interested in renting units.
- Employed sales techniques to boost sales and services.
- Ensured compliance with federal, state, and local regulations regarding rentals and leases.
- Researched industry trends related to rental prices in order to determine optimal pricing strategies.
- Monitored occupancy levels across all units and identified opportunities for increasing revenue through increased occupancy rates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Group Rental Manager
ENTERPRISEHOLDINGS
07.2017 - 07.2019
- Achieved 7% growth in sales through targeted marketing strategies.
- Increased operational profit by $187 through cost-saving measures.
- Achieved 4 pt increase in 84 City TSQi and 6 pt increase in RIC TSQi
- Received Level III GRM promotion and three Level III ARM promotions alongside three Level III department promotions
- Participated as a member of the North American diversity team to promote inclusivity.
Area Rental Manager
ENTERPRISEHOLDINGS
South Palm Beach
10.2015 - 07.2017
- Ranked in top 10% of Northeast Matrix through exceptional performance in rental operations.
- Achieved TSQI score of 84% by delivering consistent quality service across all locations.
- Oversaw rental operations across multiple locations, driving service excellence and customer satisfaction.
- Attained TSQI score of 84% through consistent quality service.
- Trained and mentored staff on customer service and operational procedures.
Group Rental Manager
ENTERPRISEHOLDINGS
12.2011 - 10.2015
Education
Business Management
Florida Atlantic University
Boca Raton, FL 09.1998 - 12.2006
Skills
- Business development
- Sales techniques
- Lead conversion
- Revenue forecasting
- Pricing strategy
- Process optimization
- Process improvement
- Data analysis
- Performance reviewing
- Team leadership
- Team development
- Team building
- Performance coaching
- Staff training
- Decision-making
- Negotiation and conflict resolution
- Problem-solving
- Customer service
- Business intelligence
- Communication skills
- Organizational skills
Timeline
Group Rental Manager
ENTERPRISEHOLDINGS
07.2017 - 07.2019
Area Rental Manager
ENTERPRISEHOLDINGS
10.2015 - 07.2017
Group Rental Manager
ENTERPRISEHOLDINGS
12.2011 - 10.2015
Group Rental Manager
ENTERPRISE MOBILITY
03.2006 - Current
Business Management
Florida Atlantic University
09.1998 - 12.2006