Sophie Valverde
Fredericksburg
Summary
Dynamic professional with experience as a Manager's Assistant at McDonald's, excelling in staff training and development. Proven ability to enhance customer service and streamline operations, resulting in improved team performance. Skilled in inventory , control, doing schedule and task delegation, fostering a collaborative environment that drives success.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Manager's Assistant
McDonald's Restaurant
11.2023 - 09.2025
- Assisted management in daily operations, ensuring efficient workflow and team coordination.
- Implemented training sessions for new staff, enhancing onboarding experience and operational knowledge.
- Monitored inventory levels, facilitating timely orders to maintain stock availability and reduce shortages.
- Streamlined communication between front-line staff and management, improving issue resolution processes.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, and schedules.
Teaching Intern
Colegio Melgar Millenium
03.2018 - 08.2022
- Developed engaging lesson plans to enhance student learning and participation.
- Facilitated classroom activities that fostered collaboration and critical thinking among students.
- Assisted lead teachers in implementing curriculum changes to improve educational outcomes.
- Evaluated student progress through assessments, providing constructive feedback to promote growth.
Education
College - Teaching English As A Second Language
Ricardo Palma University
Lima-Peru03-2017
No Degree - Mechanical Drawing
SENATI
Lima-Peru03-2001
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Task delegation
- Inventory control
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
McDonald's Restaurant
11.2023 - 09.2025
Teaching Intern
Colegio Melgar Millenium
03.2018 - 08.2022
College - Teaching English As A Second Language
Ricardo Palma University
No Degree - Mechanical Drawing
SENATI