Sophonias Samson
Lorton
Summary
Dynamic professional with a track record of success at BMW of Alexandria, focusing on customer service and vehicle inspection. Expertise in employee training and cash operations management enhances client experiences and boosts operational efficiency. Recognized for meticulous attention to detail and strong work ethic in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Valet
Bmw Of Alexandria
Alexandria
07.2022 - 04.2024
- Recorded license plate numbers and relevant information for vehicles parked on premises.
- Cleaned vehicle interiors and exteriors while situated at facility.
- Greeted customers upon arrival, opening doors to enhance experience.
- Conducted daily vehicle inspections before driving or servicing customers.
- Communicated issues affecting service levels regularly with management.
- Assisted customers with luggage transport to and from vehicles.
- Provided exceptional customer service by anticipating needs and exceeding expectations.
- Maintained cleanliness of valet operation areas, including lobby and parking lots.
Floor Supervisor
the saint james sports complex
Springfield
09.2019 - 02.2020
- Developed employee training materials and conducted orientation sessions for new hires.
- Managed cash register operations including deposits, withdrawals, transfers.
- Greeted customers and provided assistance with product selection.
- Completed opening and closing duties including counting money in cash drawers.
- Maintained a safe work environment by following all health and safety regulations.
- Performed daily maintenance tasks such as sweeping floors and cleaning bathrooms.
Education
Northern Virginia Community College
Annandale, VASkills
- Customer service
- Employee training
- Vehicle inspection
- Cash management
- Time management
- Conflict resolution
- Attention to detail
- Efficient work ethic
- Baggage security
- Valid Driver's license
References
References available upon request.
Timeline
Valet
Bmw Of Alexandria
07.2022 - 04.2024
Floor Supervisor
the saint james sports complex
09.2019 - 02.2020
Northern Virginia Community College
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