Summary
Overview
Work History
Education
Skills
Timeline
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Sophronia E. Powell

Virginia Beach

Summary

As a seasoned professional with over 25 years of experience at Verizon Communications, I have developed a diverse skill set and in-depth knowledge of the Telecommunications, Customer Service, Tech Supervision Industry. Throughout my tenure at Verizon, I have honed my abilities in areas such as project management, team leadership, customer service, and strategic planning. In my role at Verizon, I have played a key part in implementing new technologies and services, ensuring that our company stays at the forefront of the industry. I have also been responsible for managing large-scale projects and overseeing teams to ensure successful outcomes. My passion for customer service has driven me to consistently provide top-notch service to both internal and external stakeholders. Through effective communication and collaboration, I have developed strong relationships with clients and colleagues alike, earning a reputation for reliability, professionalism, and integrity. Overall, my extensive experience and proven track record of success make me a valuable asset to any organization looking to achieve growth and success in the telecommunications industry.


In January of 2024 I entered the Chesapeake Public School System as an Enthusiastic Substitute Educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. I also provide instruction and guidance to students of all ages. My Goal is to create positive classroom environment and effectively manage students behavior. I am a compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun and exciting. Maintained a positive and structured learning environment, ensuring continuity of instruction in the absence of the regular teacher. I am a Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. I am a Passionate Educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches. Demonstrated flexibility and adaptability by effectively managing classrooms across multiple grade levels and subject areas. Communicated clearly with students, parents, and faculty to address academic and behavioral needs also collaborated with school staff to support student success and uphold school policies and procedures. I have served as a long-term substitute teacher at Western Branch Intermediate for 3rd and 4th grade, providing consistent instruction and classroom management over an extended period and built strong relationships with students, parents, and staff while maintaining a positive and productive learning environment.

Overview

26
26
years of professional experience

Work History

Substitute Teacher, K-12

Chesapeake Public Schools
01.2024 - Current
  • Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
  • Enhanced classroom engagement by incorporating hands-on activities and group projects.
  • Increased parent involvement in the educational process through regular communication and collaboration on student progress.
  • Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Maintenance Administrator

Verizon Communications Inc
01.1999 - 10.2022
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Supervised safety, prevention and fire protection programs.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Rolled out improved training programs for maintenance employees.
  • Developed and implemented building operations and maintenance policies.
  • Managed efficient teams of up to 55 employees.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.

Education

Associate of Science - Criminal Justice

Strayer University
Virginia Beach, VA
05.2016

Bachelor of Science - Early Childhood Education

Norfolk State University
Norfolk, VA
05.1988

High School Diploma -

Booker T. Washington High School, VA
Norfolk, VA
06.1985

Skills

  • Customer Experience
  • System Layouts
  • Progress Reports
  • Parent Communication
  • Lesson Planning
  • Activity management
  • Behavior Modeling
  • Activity Planning
  • Lesson Plan Implementation
  • Verbal and written communication
  • Organizational abilities
  • Positive Reinforcement
  • Building Systems Knowledge
  • Microsoft Excel
  • Contractor Management
  • Staff Support
  • Computer System Maintenance
  • Building Codes
  • Office Organization
  • Employee Scheduling
  • Maintenance Understanding
  • Department Leadership
  • Office Supplies and Inventory
  • Case Management Software
  • Workflow Processes
  • Project Deadlines

Timeline

Substitute Teacher, K-12

Chesapeake Public Schools
01.2024 - Current

Maintenance Administrator

Verizon Communications Inc
01.1999 - 10.2022

Associate of Science - Criminal Justice

Strayer University

Bachelor of Science - Early Childhood Education

Norfolk State University

High School Diploma -

Booker T. Washington High School, VA
Sophronia E. Powell