Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Avila

Brookneal

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.

Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance.

Overview

12
12
years of professional experience
2011
2011
years of post-secondary education

Work History

Delivery Driver

Self employed with doordash
Lynchburg
03.2024 - Current
  • Delivered orders efficiently to customers using delivery apps.
  • Navigated routes using GPS for timely deliveries.
  • Communicated with customers regarding order status and delivery times.

Security Officer

Allied Universal Security Services
07.2017 - 08.2018
  • Monitored premises to prevent unauthorized access and ensure safety.
  • Conducted regular patrols to identify security risks and maintain safety protocols.
  • Responded promptly to incidents, providing assistance and reporting to management.

Customer Service Representative

StarTek
Lynchburg
09.2015 - 02.2017
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and managed customer accounts using internal systems.
  • Collaborated with team members to improve service delivery and efficiency.
  • Educated customers on product features and benefits to enhance satisfaction.
  • Maintained accurate records of customer interactions in the database system.
  • Participated in team meetings to discuss challenges and share best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Cashier

Quik-e
Appomattox
05.2013 - 12.2014
  • Processed customer transactions efficiently at a high-volume convenience store.
  • Maintained accurate cash register and balanced cash drawer daily.
  • Assisted customers with inquiries and resolved issues promptly.

Education

Associate of Applied Science - Accounting

University of Phoenix
Tempe, AZ
08.2010 - 05.2011

Appomattox County High School
Appomattox , VA

Skills

  • Route navigation
  • Order tracking
  • Vehicle maintenance
  • Delivery logistics

Timeline

Delivery Driver

Self employed with doordash
03.2024 - Current

Security Officer

Allied Universal Security Services
07.2017 - 08.2018

Customer Service Representative

StarTek
09.2015 - 02.2017

Cashier

Quik-e
05.2013 - 12.2014

Associate of Applied Science - Accounting

University of Phoenix
08.2010 - 05.2011

Appomattox County High School

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Stacey Avila