Stacey Gray
Midlothian
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
1996
1996
years of post-secondary education
Work History
Sales Receptionist
Jaguar Land Rover
Midlothian
05.2025 - Current
- Greeted customers and directed them to appropriate departments.
- Managed phone calls, providing information and scheduling appointments.
- Assisted sales team with administrative tasks and documentation management.
Office Technician
22nd Century Technologies
McLean
05.2024 - 05.2025
- Assisted in data entry and maintained accurate records in electronic filing systems
- Processed incoming correspondence and directed communications to appropriate personnel.
- Supported administrative tasks such as photocopying, scanning, and faxing documents.
- Implemented office organization strategies to improve workspace efficiency.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Directed clients and guests to correct departments, rooms, and staff members.
- Answered telephones, directed calls, and took messages.
- Maintained digital and paper filing systems with organized files and naming convention adherence.
- Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
Treasury Management Implementation Specialist
Atlantic Union Bank
Richmond
05.2022 - 05.2024
- Coordinated implementation of software solutions for diverse client needs
- Assisted in gathering client requirements and translating them into actionable plans.
- Supported troubleshooting efforts to resolve technical issues during implementation.
- Managed project timelines and deliverables to meet client expectations effectively.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Implemented customizations according to customer specifications while adhering to established coding standards.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
Customer Service Representative II
Atlantic Union Bank/Randstad Staffing Agency
Richmond
09.2021 - 05.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Managed account updates and ensured accurate information entry.
- Collaborated with team members to enhance service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
Office Technician
State Corporation Commission/Caliper Inc
Richmond
02.2017 - 09.2021
- Assisted in data entry and maintained accurate records in electronic filing systems.
- Processed incoming correspondence and directed communications to appropriate personnel.
- Supported administrative tasks such as photocopying, scanning, and faxing documents.
- Collaborated with team members to facilitate smooth workflow and communication.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Directed clients and guests to correct departments, rooms, and staff members.
- Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
- Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
Education
Meadowbrook High School
Chesterfield , VaSkills
- Customer relationship management
- Appointment scheduling
- Data entry
- Document management
- Client communication
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Customer service
- Payment processing
- Telephone and front desk reception
- Client relations
- Multi-line phone systems
- Office equipment
- Information management software
Timeline
Sales Receptionist
Jaguar Land Rover
05.2025 - Current
Office Technician
22nd Century Technologies
05.2024 - 05.2025
Treasury Management Implementation Specialist
Atlantic Union Bank
05.2022 - 05.2024
Customer Service Representative II
Atlantic Union Bank/Randstad Staffing Agency
09.2021 - 05.2022
Office Technician
State Corporation Commission/Caliper Inc
02.2017 - 09.2021
Meadowbrook High School
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