STACEY MCLEOD
Front Royal,Virginia
Summary
Detail-oriented professional with 9+ years of experience in service advisory and inventory management. Exceptional in customer engagement and inventory accuracy. Key achievements include a 90% on-time service delivery rate and 99% accuracy in OEM parts inventory. Seeking a Property Coordinator position at a forward-thinking company to leverage current skills in service and inventory management, supporting the mission of delivering exceptional service and optimizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Advisor
Hendrick Chrysler Dodge Jeep Ram Fiat
09.2023 - 05.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
OEM Parts Specialist
Camping World
05.2020 - 09.2023
- Reduced stock discrepancies by 15% by managing inventory of OEM parts effectively
- Improved customer satisfaction score by 10% by assisting customers in identifying correct vehicle parts
- Performed quality checks on incoming parts and rejected defective items
- Maintained organized records of part numbers, pricing, and supplier information
- Processed orders for OEM parts through computerized systems efficiently
- Resolved customer queries and issues regarding OEM parts promptly and professionally
Consignment Manager
Camping World
06.2016 - 05.2020
- Connected with independent sellers and facilitated the purchase of property for resale
- Oversaw inspections, estimates of repairs and damages
- Worked closely with the technicians in the service department to ensure proper repairs and necessary safety measures were taken
- Handled all paperwork necessary for the purchase of property
BDC Manager
Camping World
08.2015 - 03.2016
- Coordinated incoming online and phone inquiries for sales and company promotions
- Managed social media platforms for advertising and brand recognition
- Created visual content for social media and promotions
- Scheduled vendor visits and coordinated brand events
Sales Associate
Camping World
06.2014 - 08.2015
- Responsible for selling new and used RVs at gross profit, and meeting customer satisfaction and volume standards
- Conducted vehicle inspections and communicated findings to customers
- Collaborated with technicians to ensure timely completion of service work
- Managed service appointments and provided recommendations for repairs and maintenance
- Maintained accurate records of customer interactions and service history
Education
High School Diploma -
Sterling High School
Sterling05-1997
Skills
- Attention to Detail
- Accuracy
- Typing Speed
- Organizational Skills
- Time Management
- Communication
- Problem Solving
- Adaptability
- Data accuracy
- Computer literacy
Personal Information
Date of Birth: 12/01/77
Timeline
Service Advisor
Hendrick Chrysler Dodge Jeep Ram Fiat
09.2023 - 05.2024
OEM Parts Specialist
Camping World
05.2020 - 09.2023
Consignment Manager
Camping World
06.2016 - 05.2020
BDC Manager
Camping World
08.2015 - 03.2016
Sales Associate
Camping World
06.2014 - 08.2015
High School Diploma -
Sterling High School
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