Stacey Spencer
Rocky Mount
Summary
Proven professional with a track record of enhancing patient and client satisfaction at Vistar Eye Center and Mednax Health Solutions through exceptional communication and problem-solving skills. Excelled in reducing wait times and streamlining administrative processes, demonstrating strong organizational and interpersonal abilities. Committed to maintaining confidentiality and fostering positive relationships, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Vistar Front Office
Vistar Eye Center
07.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Administration Assistant
Burnt Chimney & Boones Mill Elementary Schools
08.2021 - 02.2024
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
Family Manager
Spencer House
07.2019 - 01.2021
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
Hearing Screener
Mednax Health Solutions
11.2018 - 04.2019
- Enhanced patient satisfaction by providing compassionate care and clear communication during the screening process.
- Actively participated in team meetings to discuss program goals, ongoing initiatives, and opportunities for growth within the newborn hearing screening program.
- Works directly with nursing staff, patients and parents to communicate relevance of hearing screening and early intervention to support positive outcomes.
- Participated in ongoing professional development to stay current with best practices in newborn hearing screening.
- Improved newborn hearing screening rates by efficiently administering tests and accurately recording results.
- Conducted newborn hearing screenings on infants in nursery and NICU prior to discharge from hospital.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines when handling sensitive information.
- Promoted early detection of hearing loss through efficient scheduling of appointments and proactive outreach efforts.
Education
High School Diploma -
Botetourt Hight School
Fincastle, VA01-2006
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Time management
- Building relationships
- File management
- Cash handling
- Organization skills
- Administrative skills
- Clerical support
- Supply management
- Record preparation
- Correspondence management
Timeline
Vistar Front Office
Vistar Eye Center
07.2024 - Current
Office Administration Assistant
Burnt Chimney & Boones Mill Elementary Schools
08.2021 - 02.2024
Family Manager
Spencer House
07.2019 - 01.2021
Hearing Screener
Mednax Health Solutions
11.2018 - 04.2019
High School Diploma -
Botetourt Hight School
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