Stacy Cannon
Chesapeake
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Office Manager
United Funding Inc
Virginia Beach, Virginia
04.2022 - Current
- Coordinated schedules and meetings for senior management, optimizing time management across departments.
- Managed vendor relationships to ensure timely procurement of office supplies and services.
- Implemented new software solutions to improve communication and collaboration among team members.
- Developed and maintained budgets, ensuring adherence to financial guidelines while supporting operational needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Operations Manager
Pest Gard Exterminating
Virginia Beach, Virginia
02.2016 - 04.2022
- Developed and maintained standard operating procedures, ensuring compliance with industry regulations and company policies.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements.
- Managed vendor relationships, negotiating contracts to optimize supply chain management and reduce overhead expenses.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Sales Associate
Bed Bath and Beyond
Chesapeake, Virginia
03.2005 - 06.2013
- Trained new associates on sales techniques, company policies, and product features to improve team performance.
- Implemented process improvements for order handling, increasing efficiency in service delivery operations.
- Monitored customer feedback and market trends, recommending adjustments to product offerings based on insights gained.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Southern Pest Control
2697 International Pkwy, Virginia Beach Virginia 2
02.2002 - 03.2005
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction.
- Conducted product demonstrations, effectively communicating pest control solutions to potential customers.
- Assisted in inventory management by tracking stock levels and ensuring timely replenishment of supplies.
- Collaborated with team members to develop promotional strategies that increased customer engagement and sales.
Education
No Degree - General Studies
Tidewater Community College
Chesapeake, VA05-2002
High School Diploma -
Oscar Smith High School
Chesapeake, VA06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Bookkeeping
- Credit and collections
- Account reconciliation
- Relationship building
- Scheduling
- Supply management
- Financial tracking
- Financial accounting
Timeline
Office Manager
United Funding Inc
04.2022 - Current
Operations Manager
Pest Gard Exterminating
02.2016 - 04.2022
Sales Associate
Bed Bath and Beyond
03.2005 - 06.2013
Sales Associate
Southern Pest Control
02.2002 - 03.2005
No Degree - General Studies
Tidewater Community College
High School Diploma -
Oscar Smith High School