Stacy Taylor
Radford
Summary
Dynamic professional with a proven track record at City of Radford, excelling in high-stress environments and improving response times by meticulous data entry. Demonstrates exceptional customer service and critical thinking skills, leading teams to enhance customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
City Of Radford
05.2015 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Generate bills to send to third parties
- File maintenance
- Input customer data for new account setup
Communications Officer
City of Radford
11.2007 - 05.2015
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
Assistant Manager
Arbys
04.2004 - 11.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Radford High School
Radford, VA06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team leadership
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Workload management
- Microsoft Excel
- Problem-solving
Timeline
Customer Service Representative
City Of Radford
05.2015 - Current
Communications Officer
City of Radford
11.2007 - 05.2015
Assistant Manager
Arbys
04.2004 - 11.2007
High School Diploma -
Radford High School
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