Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Starlissa Speller

portsmouth

Summary

Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Recognized for fostering team collaboration and delivering positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
09.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

General Cleaner

Team Richardson Cleaning Service LLC
03.2021 - 08.2023
  • Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
  • Maintained a safe working environment by promptly addressing spills and potential hazards.
  • Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.

Cashier

Macy
09.2019 - 03.2020
  • Greet all customers and assess their shopping needs to ensure product purchase and satisfaction.
  • Reflect Macy's commitment to customer service by communicating effectively and maintaining a positive attitude with customers and staff.
  • Process sales and return transactions using the POS register system.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Beauty Consultant

Walgreens
09.2018 - 08.2019
  • I would sell and give advice on the use of different cosmetics and skin care products.
  • Also provide each customer or client with highly detailed, personalized service to help them meet their beauty and health goals with the best products for their skin and hair.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.

Cashier

Dunkin' Donuts
09.2016 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Daycare Assistant

Heavenly Tiny Tots
04.2015 - 08.2016
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.

Cashier

Deals
10.2012 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

No Degree - Medical Administrative Assistant

South University
Savannah, GA
06-2027

No Degree - Medical

Bryant & Stratton College
Virginia Beach, VA
05.2025

High School Diploma - undefined

Westchester Beauty School
Mount Vernon, NY
01.2014

High school diploma - undefined

Mount Vernon High School
Mount Vernon, NY
01.2009

Skills

  • Quick learner Microsoft Office Microsoft Internet Explore
  • Fast Food
  • Customer Service
  • Team Member
  • Babysitting
  • Cashiering
  • Sales
  • Childcare
  • Cleaning Experience
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Pharmacy ethics
  • Pharmacy and customer records management

Certification

  • Food Handler Certification
  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walgreens
09.2023 - Current

General Cleaner

Team Richardson Cleaning Service LLC
03.2021 - 08.2023

Cashier

Macy
09.2019 - 03.2020

Beauty Consultant

Walgreens
09.2018 - 08.2019

Cashier

Dunkin' Donuts
09.2016 - 09.2017

Daycare Assistant

Heavenly Tiny Tots
04.2015 - 08.2016

Cashier

Deals
10.2012 - 08.2013

High School Diploma - undefined

Westchester Beauty School

High school diploma - undefined

Mount Vernon High School

No Degree - Medical Administrative Assistant

South University

No Degree - Medical

Bryant & Stratton College

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Starlissa Speller