Startesha Tedder
Woodbridge
Summary
Warm and approachable professional dedicated to enhancing tenant experiences through effective communication and prompt issue resolution. Proven ability to manage daily operations, maintain records, and collaborate with team members to ensure compliance and satisfaction in residential properties.
Overview
10
10
years of professional experience
Work History
Resident Manager
Southern Management
Woodbridge
06.2023 - Current
- Managed daily operations of residential properties for tenant satisfaction.
- Oversaw maintenance requests and coordinated timely repairs with vendors.
- Conducted property inspections to ensure compliance with safety standards.
- Maintained accurate records of lease agreements and tenant information.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Collaborated with management to improve property policies and procedures.
Wawa
Customer Service
Woodbridge
04.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Trained peers on customer service protocols to ensure consistent support. and backed up other customer service managers.
Driver Helper
Trash Away
Lorton
06.2023 - 06.2023
- Supported drivers in navigating routes, addressing any issues encountered during collections.
- Handled boxes and products safely using proper gear and techniques.
Cashier
Walmart
Dumfries
03.2021 - 04.2022
- Processed customer transactions efficiently at the point of sale.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Giant
Customer Service Department
Woodbridge
12.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bjs
Customer Service Department
Woodbridge
05.2020 - 02.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bob Evans
Cashier
Woodbridge
08.2016 - 07.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Freedom High School
Woodbridge, VA06-2019
Skills
- Conflict Resolution
- Collaboration
- Flexible & Adaptable
- Customer Service
- Self-Motivated
- Good listening skills
- Responsible
- Property management
- Problem solving
- Rent collection
- Yardi software
- Team building
- Multi-family property management
- Teamwork
Personal Information
Title: Customer Representative /Receptionist
Timeline
Resident Manager
Southern Management
06.2023 - Current
Driver Helper
Trash Away
06.2023 - 06.2023
Wawa
Customer Service
04.2021 - Current
Cashier
Walmart
03.2021 - 04.2022
Bjs
Customer Service Department
05.2020 - 02.2021
Giant
Customer Service Department
12.2019 - 11.2021
Bob Evans
Cashier
08.2016 - 07.2018
High School Diploma -
Freedom High School