Stefanie K. Ragano
Centreville
Summary
People-centered leader with expertise in creating inclusive environments that empower individuals. Proven success in mentoring and developing volunteers while coordinating impactful community initiatives. Recognized for building strategic partnerships and enhancing organizational effectiveness through relationship nurturing and system implementation.
Overview
33
33
years of professional experience
1
1
Certification
Work History
JOB COACH
Fairfax County Public Schools
Fairfax
01.2019 - Current
- Create supportive and inclusive environments that empower students to achieve success in workplace settings.
- Build strong relationships with employers, families, educators, and community partners.
- Mentor and coach individuals while fostering confidence, independence, and personal growth.
- Coordinate communication among multiple stakeholders to ensure positive outcomes and meaningful engagement.
- Adapt support strategies to meet individual needs while maintaining a welcoming and encouraging atmosphere.
FOUNDER MEMBER | PRESIDENT | BOARD MEMBER
National Charity League - Fairfax Chapter
01.2014 - Current
- Founded and grew a thriving chapter from inception to more than 260 active members.
- Recruited, trained, mentored, and developed volunteer leaders to build a sustainable and engaged organization.
- Directed a Board of 13 members and coordinated the efforts of 20 committees.
- Established partnerships with 22 nonprofit organizations to expand community service opportunities.
- Planned and executed meetings, service projects, leadership programs, recognition events, and member engagement initiatives.
- Cultivated a culture of hospitality, service, leadership development, and community connection.
- Developed organizational policies, systems, and processes that supported long-term growth and operational excellence.
LICENSED LOAN OFFICER
SWBC Mortgage Corporation
Fairfax
01.2022 - 01.2023
- Delivered exceptional client service by building trusted relationships and guiding borrowers through complex processes.
- Educated clients, addressed concerns, and maintained clear communication throughout the customer journey.
- Managed multiple priorities while ensuring accuracy, responsiveness, and compliance.
TREASURER
Centreville High School Athletic Boosters
01.2017 - 01.2021
- Managed organizational budgets, financial reporting, and compliance requirements.
- Partnered with school leadership, coaches, and volunteers to support student programs and community engagement.
- Ensured responsible stewardship of resources while supporting organizational goals.
MORTGAGE ANALYST (CONTRACT)
SALT Group / SWBC Mortgage Corporation
Remote
01.2020 - 12.2020
- Supported critical lending operations during the COVID-19 refinance surge.
- Collaborated with cross-functional teams to analyze borrower information and support timely decision-making in a fast-paced environment.
PROCESSOR
Intercoastal Mortgage Company
Fairfax
01.2009 - 01.2015
- Coordinated communication among clients, underwriters, loan officers, and third-party partners.
- Streamlined workflows and implemented process improvements that significantly increased efficiency.
- Developed organized systems for documentation, compliance, and operational support.
- Earned recognition as a specialist for managing complex loan programs requiring advanced expertise.
PRESIDENT
Centreville Elementary School PTA
01.2008 - 01.2015
- Led volunteers, committees, fundraising campaigns, and community-building initiatives serving students and families.
- Organized school events, meetings, volunteer activities, and outreach efforts that strengthened family engagement.
- Introduced innovative fundraising strategies that significantly increased participation and revenue.
- Fostered collaboration among parents, educators, administrators, and community partners.
PRESIDENT & VICE PRESIDENT OF PROGRAMS
Fairfax County Mothers of Multiples
01.2003 - 01.2015
- Led volunteer teams and coordinated large-scale events that fostered meaningful community connections.
- Organized monthly programs, educational speakers, social events, and fundraising initiatives.
- Directed the annual consignment sale generating approximately $100,000 in organizational funding.
- Built volunteer engagement through leadership development and community service opportunities.
CLOSER
Commerce Title Company & Excel Title Company
Fairfax
01.2003 - 01.2009
- Facilitated client meetings and guided customers through important financial transactions.
- Delivered clear communication and exceptional service during high-stakes interactions.
- Coordinated multiple parties to ensure seamless and positive customer experiences.
CLOSING MANAGER
George Mason Mortgage
Fairfax
06.1993 - 06.2015
- Led, trained, and mentored team of 18 employees to enhance skills and improve service delivery.
- Coached team members and implemented process improvements to elevate operational effectiveness.
- Cultivated culture of accountability and collaboration, enhancing customer service quality.
Education
Bachelor of Science - Communication
Radford University
Skills
- Volunteer Recruitment & Development
- Volunteer Coordination Systems
- Community Engagement
- Program Development
- Event Planning & Coordination
- Team leadership
- Training & Mentoring
- Project Coordination
- Strategic Planning
- Relationship Building
- Process Improvement
- Communication & Public Speaking
- Cross-Functional Collaboration
- Problem Solving
- Administrative Operations
- Budget Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Google Workspace
- QuickBooks
- Zoom
- DocuSign
- Dropbox
- OneDrive
- Hospitality & Guest Experience
Certification
- Licensed Loan Officer, NMLS #2261093
- Notary Public, Commonwealth of Virginia
- Microsoft Excel Certified, Microsoft Skills for Business: Essential
Timeline
LICENSED LOAN OFFICER
SWBC Mortgage Corporation
01.2022 - 01.2023
MORTGAGE ANALYST (CONTRACT)
SALT Group / SWBC Mortgage Corporation
01.2020 - 12.2020
JOB COACH
Fairfax County Public Schools
01.2019 - Current
TREASURER
Centreville High School Athletic Boosters
01.2017 - 01.2021
FOUNDER MEMBER | PRESIDENT | BOARD MEMBER
National Charity League - Fairfax Chapter
01.2014 - Current
PROCESSOR
Intercoastal Mortgage Company
01.2009 - 01.2015
PRESIDENT
Centreville Elementary School PTA
01.2008 - 01.2015
PRESIDENT & VICE PRESIDENT OF PROGRAMS
Fairfax County Mothers of Multiples
01.2003 - 01.2015
CLOSER
Commerce Title Company & Excel Title Company
01.2003 - 01.2009
CLOSING MANAGER
George Mason Mortgage
06.1993 - 06.2015
Bachelor of Science - Communication
Radford University