STEFANO REYES
Virginia Beach,VA
Summary
Dynamic and results-driven hospitality executive with 30+ years leading operations across Marriott, Hilton, Hyatt, IHG, and Choice brands. Proven record of launching award-winning hotels, building high-performing teams, and driving profitability through operational excellence and cultural leadership. Recognized for elevating guest experience, exceeding brand standards, and mentoring future leaders. Currently completing an MBA in Information Technology & Culture Strategy to strengthen innovation leadership in hospitality.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
LAP Group
05.2024 - Current
- Oversee operations and strategy for 15+ branded hotels across multiple markets.
- Lead renovations, transitions, and brand standard alignment.
- Guide GMs in achieving P&L, QA, and service goals.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence.
Opening General Manager – Moxy Virginia Beach Oceanfront
Suburban Capital
10.2022 - 12.2023
- Opened 134-room lifestyle property with signature Belvedere Diner.
- Built the Moxy 'crew' from the ground up; achieved brand activation goals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Regional Manager
Sandpiper Hospitality
03.2021 - 10.2022
- Directed a portfolio of 8 extended stay and select service hotels.
- Full P&L ownership, GM coaching, and operations support.
- Established and maintained operational standards for 8 locations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
General Manager – Residence Inn Chesapeake
LTD Hospitality
08.2019 - 06.2020
- Led all aspects of operations at a 121-room extended stay hotel.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
Opening General Manager – Hyatt Place Hampton Convention Center
Landmark Hospitality
01.2018 - 08.2019
- Opened 110-room property with 2,200 sq. ft. of meeting space.
- Hyatt GM Certified. Launched hotel to high market visibility.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager – Comfort Suites Chesapeake
Landmark Hospitality
01.2017 - 01.2018
- Achieved 97.5 cleanliness score (top 1%) & #1 TripAdvisor rank.
- HOST Certified by Choice Hotels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Hotel Manager – Hilton Norfolk The Main
Professional Hospitality Resources
11.2016 - 12.2017
- Managed daily operations for 300-room luxury IACC hotel with 42,000 sq. ft. of event space.
- Reached #1 TripAdvisor ranking within six months.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Increased customer service ratings through personable service.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
General Manager – Hilton Garden Inn Virginia Beach Oceanfront
Professional Hospitality Resources
12.2013 - 11.2016
- Opened and scaled operations for a 100+ team.
- Achieved #1 TripAdvisor ranking and Top 1% Hilton GGI ranking (#5/610).
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
MBA - Information Technology & Culture Strategy
Purdue Global University
Indianapolis, IN03.2026
Bachelor of Science - Business Administration
Purdue Global University
Indiana05.2025
Skills
- Multi-Unit Operations
- P&L Oversight
- Hotel Openings
- Brand Launches
- Leadership training
- Cost control
- Risk mitigation
- Process improvements
Websites
Certification
- Hilton GM Certified
- Marriott GM Certified
- Hyatt GM Certified
- HOST Certified – Choice Hotels
Timeline
Regional Director of Operations
LAP Group
05.2024 - Current
Opening General Manager – Moxy Virginia Beach Oceanfront
Suburban Capital
10.2022 - 12.2023
Regional Manager
Sandpiper Hospitality
03.2021 - 10.2022
General Manager – Residence Inn Chesapeake
LTD Hospitality
08.2019 - 06.2020
Opening General Manager – Hyatt Place Hampton Convention Center
Landmark Hospitality
01.2018 - 08.2019
General Manager – Comfort Suites Chesapeake
Landmark Hospitality
01.2017 - 01.2018
Hotel Manager – Hilton Norfolk The Main
Professional Hospitality Resources
11.2016 - 12.2017
General Manager – Hilton Garden Inn Virginia Beach Oceanfront
Professional Hospitality Resources
12.2013 - 11.2016
MBA - Information Technology & Culture Strategy
Purdue Global University
Bachelor of Science - Business Administration
Purdue Global University
Similar Profiles
Leigh SkarzynskiLeigh Skarzynski
Crematory Relationship Administrator at LAP OF LOVECrematory Relationship Administrator at LAP OF LOVE
MALAY MAITYMALAY MAITY
Credit Manager MSME LOAN at Annapurna Finance PVT LTD(LAP & HOME LOAN )Credit Manager MSME LOAN at Annapurna Finance PVT LTD(LAP & HOME LOAN )
Marco LaudatoMarco Laudato
"The Big Lap" at Lap Of Australia"The Big Lap" at Lap Of Australia
Aran WalkerAran Walker
Assistant Manager at United States Naval ServiceAssistant Manager at United States Naval Service
Carlos CabralCarlos Cabral
Sales Coordinator - Drayage at Bay Integrated Logistics Inc.Sales Coordinator - Drayage at Bay Integrated Logistics Inc.