Summary
Overview
Work History
Education
Skills
MTB, Running, Music
Additional Information
Languages
Timeline
Generic

Stefano Traballi

Caronno Pertusella

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

36
36
years of professional experience

Work History

Clinical Specialist - Modality Sales Specialist

Philips Healthcare
01.2006 - Current

Product Developer, Clinical Application Specialist, Marketing Specialist, Modality Sales Specialist
I currently carry out pre-sales support activities for the Ventilators, Patient Monitoring, Cardiograph, Defibrilators, Fetal Monitoring and Supplies.
As a product expert, I carry out functions of:
- Specialist IIG area support (Italy, Israel and Greece) for direct and indirect opportunities
- Configuration of more complex offers.
- Training for sales staff
- Medical nursing training.
- NEWS communications regarding the various products.
- Presentations and DEMOs with customers.
- Communications and feedback to factories.
- I participate in the preparation of BMCs for the equipment under my responsibility.
- Customer advocacy.
- Customer story.
- Indirect channel support

Technical Customer Support Engineer

Hewlett Packard, HP - Agilent Technologies
09.1995 - 01.2006

Customer Engineer, Technical Specialist
I became part of the technical support of the medical division, in particular I was responsible for the installation and assistance of electro-medical equipment such as monitoring centers, stand-alone monitors, telemetries, defibrillators, anesthetic gas analyzers, cardiotocographs, electrocardiographs and echocardiographs.
For the solutions within my competence I was also responsible for the relevant training of the medical and nursing staff.
Following the experience gained, I became a product specialist, dealing with fault management at a national level, providing online consultancy to all technicians located throughout the area and intervening personally for the most serious and difficult to resolve faults.

Facility Supervisor

Hewlett Packard
06.1991 - 09.1995

Maintenance manager of buildings office, technological systems, such as electrical, mechanical, data, voice and security systems, layout definition to implementation.
Within the Facilities & Services group, through the management/coordination of external suppliers and some internal resources, my task was to ensure the correct and continuous support to the systems including special areas such as the data center, R&D rooms, transformation hight voltage cabins, sprinkler supply rooms, heating plants and security.

Maintenance Engineer

Pirelli Tire
02.1990 - 06.1991

Electrical Maintenance Engineer
Maintenance worker for highly automated systems, controlled by PLC logic.
My job was to provide technical assistance to the tire production lines.

Metal Worker

Fero / All S.r.l.
07.1988 - 01.1989

While waiting to fulfill my military service, I worked as a carpenter and window fitter in this small company.

Education

High School Diploma -

I.P.S.I.A. Saronno (Va)
Saronno, Italy
07.1988

Skills

    Decision-Making

  • Clinical expertise
  • Customer Relationship Management (CRM)
  • Product support
  • Critical Thinking
  • Medical Equipment Operation

MTB, Running, Music

I have played and studied classical guitar for many years, I love the outdoors,

Additional Information

I am a very motivated and dynamic person, open to interpersonal relationships, I am interested in joining a company with a stimulating and dynamic work environment, which allows me to make the most of the experience acquired over the years

Languages

English
Upper intermediate (B2)

Timeline

Clinical Specialist - Modality Sales Specialist

Philips Healthcare
01.2006 - Current

Technical Customer Support Engineer

Hewlett Packard, HP - Agilent Technologies
09.1995 - 01.2006

Facility Supervisor

Hewlett Packard
06.1991 - 09.1995

Maintenance Engineer

Pirelli Tire
02.1990 - 06.1991

Metal Worker

Fero / All S.r.l.
07.1988 - 01.1989

High School Diploma -

I.P.S.I.A. Saronno (Va)
Stefano Traballi