Stella Glass
Norfolk
Summary
Attentive Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes pride in creating a warm, welcoming atmosphere and providing top-notch customer service. Works closely with servers to uphold quality standards of service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Host
Coach House Bar and Grill
Norfolk
03.2021 - Current
- Welcomed guests and coordinated seating arrangements to enhance dining flow.
- Answer phone calls to schedule and confirm reservations, place takeout orders and address inquiries.
- Utilize POS system to process payments quickly and accurately.
- Assisted servers in delivering exceptional customer service to improve guest satisfaction.
- Perform opening and closing duties such as setting up tables, cleaning floors.
- Created a welcoming atmosphere through effective communication and attentive hospitality.
Box Office/Concessions
NARO Cinema
Norfolk
03.2019 - 03.2020
- Processed cash/card transactions with accuracy and efficiency at register.
- Managed inventory by restocking supplies to maintain optimal stock levels.
- Stocked concession stands with supplies and food items.
- Responded to phone inquiries about show times, pricing, and other information.
Education
High School Diploma -
Maury High School
Norfolk, Virginia06-2020
Skills
- Reservation management
- POS system operation
- Customer service
- Hospitality
- Detail-oriented
- Communication skills
Certification
Food Handlers Card
Timeline
Head Host
Coach House Bar and Grill
03.2021 - Current
Box Office/Concessions
NARO Cinema
03.2019 - 03.2020
High School Diploma -
Maury High School