Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stella Ortiz

Stafford

Summary

Dynamic Shift Manager with extensive experience, excelling in employee training and customer service. Proven ability to enhance team performance and drive revenue through effective relationship building and decision-making. Skilled in cash handling and workplace safety, fostering a motivated and efficient work environment.

Overview

17
17
years of professional experience

Work History

Shift Manager

McDonald's
09.2025 - Current
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated professional working relationships with peers and supervisors.

Shift Manager

Popeyes Lousiana Kitchen
08.2008 - Current
  • Assisted in training new staff on operational procedures and safety protocols.
  • Monitored team performance to ensure adherence to quality standards.
  • Implemented inventory management practices to reduce waste and improve stock accuracy.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Cashier

CiCis Pizza
10.2010 - 10.2011
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Assisted in maintaining cleanliness and organization of work area to enhance customer experience.
  • Provided excellent customer service by addressing inquiries and resolving concerns promptly.
  • Collaborated with team members to ensure timely service during peak hours, improving workflow efficiency.

Education

No Degree - Law

Nuestra Señora De La Asunción
Asunción, Paraguay

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Relationship building
  • Team development
  • Fluent bilingualism

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's
09.2025 - Current

Cashier

CiCis Pizza
10.2010 - 10.2011

Shift Manager

Popeyes Lousiana Kitchen
08.2008 - Current

No Degree - Law

Nuestra Señora De La Asunción

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Stella Ortiz