Stellina Corley
Bristol
Summary
Experienced professional with a customer service background dedicated to providing welcoming experiences for all visitors. Proficient in communication, conflict resolution, and fostering a positive environment. Dependable team player who easily adapts to changing demands and consistently achieves desired outcomes. Recognized for friendly demeanor, exceptional organizational skills, and strong commitment to enhancing guest satisfaction.
Overview
4
4
years of professional experience
Work History
Greeter
Knead Hospitality + Design
05.2023 - 10.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
Restaurant Hostess
Jinya, Ramen Bar
05.2021 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Cashier
Ledo Pizza
06.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School -
South Lakes High School
Reston, VA06.2021
Skills
- POS
- Attention to detail
- Body language awareness
- Cash register operation
- Staff training
- Cleaning Experience
- Welcoming demeanor
- Merchandising
- Strong work ethic
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Time management
- Effective problem solving
- Communication
- Restaurant Experience
- Cash Handling
- Host/Hostess
- Conflict Resolution
- Serving Experience
- Organization
- Food Safety
- Flexibility
- Food Service
- Leadership
- 10 key typing
- Typing
- Marketing
- Supervising experience
Timeline
Greeter
Knead Hospitality + Design
05.2023 - 10.2023
Restaurant Hostess
Jinya, Ramen Bar
05.2021 - 03.2023
Cashier
Ledo Pizza
06.2019 - 05.2021
High School -
South Lakes High School
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