Stephan Ignjatic
Roanoke
Summary
Results-driven professional specializing in fraud detection and risk management, preventing over $100 million in losses. Recognized for training diverse teams and presenting data-driven insights to stakeholders. Demonstrates strong leadership in dynamic environments while maintaining compliance with strict confidentiality standards.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Lead Fraud & Claims Specialist
Wells Fargo
Roanoke
01.2024 - Current
- Served as Subject Matter Expert for fraud detection processes, training new hires and current staff to enhance their understanding and effectiveness.
- Compiled, analyzed, and presented sensitive data to stakeholders, identifying anomalies and risks to inform decision-making.
- Managed confidential customer and business information, ensuring adherence to compliance standards and safeguarding data integrity.
Signature Fraud Work Director – Employee Development Program
Wells Fargo
Roanoke
11.2024 - 06.2025
- Directed workflow for 1,000+ agents across nationwide teams, enhancing case assignment and general-ledger account approval efficiency.
- Generated daily operational reports for senior leadership, enabling data-driven decision-making.
- Demonstrated adaptability and leadership during high-volume periods, ensuring team resilience and continuity.
Fraud Specialist III
Wells Fargo
Roanoke
01.2021 - 01.2024
- Investigated and resolved complex fraud cases, such as phishing, account takeover, and elder exploitation, safeguarding vulnerable populations and minimizing financial losses.
- Investigated high-risk fraud claims, preventing over $100 million in losses.
- Developed tools and documentation for multiple business lines, enhancing compliance with federal guidelines and improving operational efficiency.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, VA05-2020
Skills
- Fraud investigation
- Regulatory Compliance
- Risk assessment
- Data analysis
- Python
- SQL
- Microsoft Office Suite
- Project Coordination
- Team Development
- Problem solving
- Regulatory compliance
Certification
Data Analytics - Google, March 2026
Timeline
Signature Fraud Work Director – Employee Development Program
Wells Fargo
11.2024 - 06.2025
Lead Fraud & Claims Specialist
Wells Fargo
01.2024 - Current
Fraud Specialist III
Wells Fargo
01.2021 - 01.2024
Bachelor of Science - Criminal Justice
Radford University