Stephanie Alston

• Monitored cash flow for sustainable operational practices and business goals.
• Recognize individual contributions to motivate and inspire team.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement including 360 accounts.
• Reconcile general ledger activity within scope - owned and worked over 10 general ledgers balanced daily
• Interact with internal and external customers to include back office and vault area on daily basis
• Complete research to provide effective process improvements to at minimum 3 job aides
• Process disputes for demand deposit and/or savings accounts on behalf of Capital One customers daily.
• Create documents to show trends and share data amongst team and other LOBs
• Developed subject matter expertise within role to include but not limited to training team members
• Assisted in locating and resolving problems within daily production and performance to maintain consistent quality levels.

• Accountable for production and performance within the CIS Department in a high volume and productivity driven environment.
• Proficient in Avaya, Host/Extra, Trips, Sassy, Profile
• Provide back office support that ensures quality experiences for the customer.
• Very Strong Job Knowledge – Policies, Systems, Processes and Products
• Created resourceful alternative solutions toward making decisions to solve time sensitive issues
• Worked independently and efficiently in a fast paced team environment.

• Developed and integrated organized task events, including icebreakers, team builders, service training and reflection.
• Performed variety of technical, clerical and data processing duties to support daily goals

• Trained new staff members on proper serving techniques, company policies, and customer service standards.
• Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
• Collaborated with the culinary team to create customized menu options for clients based on their preferences and dietary restrictions.
• Streamlined banquet setup process for improved efficiency and reduced labor costs.