Stephanie Artis
Hampton
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
22
22
years of professional experience
Work History
Supervisor Sales Service Center-Customer Service
Verizon
03.2019 - Current
- Responsible for managing a team of 20 direct report representatives in a fast pace, ever-transforming inbound call center union sales environment
- Responsible for managing performance through balanced coaching, transparency, accountability, strategy, and recognition
- Key duties include forging positive relationships, developing top performers, moving the middle, and forward action after coaching
- Responsible for developing talent, establishing culture, and leveraging partnerships to positively inspire change
- Gather and analyze data to drive strategy around core products to help push the business needs forward while being mindful of our stakeholders and financial impacts
- Communicate complex business updates at various levels, and lead projects as needed
- Responsible for developing and driving a strategy to maximize performance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Operations Consultant
Verizon
01.2015 - 03.2019
- Sell all products and services offered by Verizon while maintaining company integrity
- Responsible for over $380, 00 in revenue
- Assisted with ensuring to help reduce churn while delivering a 5 star customer service
- Coordinated with multiple departments to ensure seamless execution of key projects across all functional areas of the organization.
- Implemented processes and procedures to improve overall efficiency in operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Sprint/Nextel
01.2011 - 12.2011
- Assisted in ensuring a stellar customer service experience while handling over 50 calls per day to help enhance and improve the business needs
- Completed voluntary customer services training to learn ways to enhance customer satisfaction and improve productivity
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
Senior Customer Service Representative/Acting Supervisor
The Virginian Pilot
01.2011 - 12.2011
- Worked closely with customer service team to provide world class customer service
- Consistently met monthly bonus by exceeding performance goals
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Delivered prompt service to prioritize customer needs.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
Lead Preschool Teacher
Helping Hands Child Development Center
01.2009 - 12.2010
- Successful promotion for all students
- Exceeded State Mandatory Training expectations
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
Executive Assistant
Celestial Beauty Center and Day Spa
01.2006 - 12.2008
- Helped increase clientele by implementing various marketing tactics
- Created a monthly newsletter to promote business
- Streamlined the inventory process and book keeping by creating and updating necessary spreadsheets and documents
Student Support Coordinator
Walden University
01.2006 - 12.2008
- Best Compliment Award presented December 2007
- Quality and Productivity and Excellence Award presented November 2007
- Train the Trainer completed February 2007
United States Navy
01.2003 - 12.2006
- Company Overview: Fisc Norfolk/ Naval Support Activity Norfolk (Combined Bachelor Housing)
- Fisc Norfolk/ Naval Support Activity Norfolk (Combined Bachelor Housing)
- Early Advancement during training for demonstrating leadership role and positive attitude
- Honorable discharge
Education
High School Diploma -
Joppatowne High School
Joppa, MD06-2001
Skills
- Operating Systems: Windows, Mac OSX
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Microsoft Publisher
- Microsoft SharePoint
- Typing Speed: 60 words per minute
- Employee motivation
- Decision-making
- Strategic planning
- Team building
- Processes and procedures
- Relationship building
- Policy enforcement
- Verbal and written communication
- Documentation and reporting
- Problem-solving
- Multitasking Abilities
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor Sales Service Center-Customer Service
Verizon
03.2019 - Current
Operations Consultant
Verizon
01.2015 - 03.2019
Customer Service Representative
Sprint/Nextel
01.2011 - 12.2011
Senior Customer Service Representative/Acting Supervisor
The Virginian Pilot
01.2011 - 12.2011
Lead Preschool Teacher
Helping Hands Child Development Center
01.2009 - 12.2010
Executive Assistant
Celestial Beauty Center and Day Spa
01.2006 - 12.2008
Student Support Coordinator
Walden University
01.2006 - 12.2008
United States Navy
01.2003 - 12.2006
High School Diploma -
Joppatowne High School
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