Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Austin

Harrisonburg

Summary

Dynamic professional with extensive experience at the United States Postal Service, excelling in parcel delivery and customer service. Proven ability to manage routes efficiently while ensuring safety and compliance. Recognized for mentoring peers and enhancing team performance, demonstrating strong problem-solving skills and reliability in high-pressure environments.

Experienced with efficient mail distribution and customer service. Utilizes strong organizational skills to manage complex delivery routes. Track record of ensuring timely and accurate mail delivery while maintaining high customer satisfaction.

Highly organized and reliable postal professional with solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Possesses excellent route planning and time management skills, ensuring timely and accurate mail delivery.

Overview

14
14
years of professional experience

Work History

Mail Carrier

United State Postal Service
04.2018 - Current
  • Delivered mail efficiently to assigned routes, ensuring timely and accurate distribution.
  • Resolved customer inquiries regarding mail services and delivery status with professionalism.
  • Managed time effectively to meet tight schedules and maintain service consistency.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Handled mail and packages with care to prevent damage during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Maintained knowledge of local streets and addresses to optimize delivery routes.
  • Adhered to safety regulations while handling and delivering mail items.

Senior Tax Specialist

HR Block
01.2012 - Current
  • Led tax compliance initiatives ensuring adherence to federal and state regulations.
  • Developed and implemented strategic tax planning strategies optimizing overall financial performance.
  • Mentored junior staff, enhancing team capabilities in tax preparation and filing processes.
  • Analyzed complex tax issues, providing actionable recommendations to mitigate risks and enhance compliance.
  • Managed client relationships, fostering trust through clear communication and expert guidance on tax matters.
  • Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.

Sales Associate

Rockingham Petroleum Cooperative
03.2017 - 03.2020
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new associates on sales techniques and product knowledge for improved team performance.
  • Executed visual merchandising strategies to enhance store presentation and drive sales.

Education

National College
Harrisonburg, VA
05-2008

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Package handling
  • Mail sorting
  • Postal regulations
  • Route management
  • Hand-eye coordination
  • Route navigation
  • Street orientation
  • Sorting mail
  • Teamwork
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Mail Carrier

United State Postal Service
04.2018 - Current

Sales Associate

Rockingham Petroleum Cooperative
03.2017 - 03.2020

Senior Tax Specialist

HR Block
01.2012 - Current

National College
Stephanie Austin