Stephanie J Collins

• Sell various insurance policies to businesses and individuals, including automobile, fire, life, property, or specialized policies, such as marine, farm, and worker's comp
• Ensure applications and paperwork are completed accurately and promptly
• Developed and maintained strong client relationships to ensure customer satisfaction and retention
• Managed a book of business worth $2.4M in annual premiums, achieving a95% client retention rate through exceptional service and relationship management

• Field Investigations: Investigate cases involving crimes against DMV resulting in felonious and/or misdemeanor convictions
• I protected the integrity of DMV documents and promoted compliance with laws that the DMV regulates
• Served as a Field Training Officer
• Served on the Executive Protection Detail Unit providing security for the Secretary of the Department of Transportation
• Crisis Intervention Certified which equipped me with skills to de-escalate tense situations and communicate effectively with individuals in distress
• Handled administrative procedures to meet objectives set by the Assistant Commissioner
• Served on the Executive Council for Law Enforcement Torch Run for Special Olympics
• Raised awareness for inclusion and understanding and fundraised across the State of Virginia
• Strong problem-solving skills and ability to maintain high quality standards in a subcontract environment

· Supervised six Officers and two Communication Officers and performed the duties of a Sergeant during their absence.

· Planned, organized, assigned, and directed Officers' activities during assigned shifts or special events.

· Completed timesheets, time approval, and time management.

· Served as Liaison for Law Enforcement Torch Run for Special Olympics from 2008-2015.

· Promoted awareness of available services, resources, and programs.

· Led Joint Task Force for Virginia Tech Police in conjunction with Virginia State Police for Virginia Tech Shootings on 04/16/2007.

· Investigated crimes, interviewed and interrogated suspects and witnesses, collected evidence, prepared and obtained warrants and case preparation for court.

· Supported positive relations between community leaders and the general public by demonstrating courteous and cooperative behavior while interacting with the community.