Stephanie Dembele
Sprinfield
Summary
Dynamic and empathetic professional with extensive experience at Annandale Healthcare Center, adept in fostering resident engagement and well-being. Excelled in creating stimulating activities and providing emotional support, showcasing strong relationship-building and creative planning skills. Achieved increased participation and satisfaction, demonstrating a commitment to quality care and service excellence.
Energetic and compassionate individual with knack for engaging and motivating others. Possessing solid understanding of event planning and recreational activities, combined with strong organizational and communication skills. Dedicated to creating enriching experiences that enhance participants' well-being and enjoyment.
Professional with proven track record in organizing and leading engaging activities. Skilled in planning, coordination, and fostering inclusive environments. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable with excellent communication and interpersonal skills, ensuring successful activity execution and participant satisfaction.
Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly.
Qualified [Desired Position] with solid background in organizing and leading engaging activities for diverse groups. Demonstrated ability to create inclusive and enjoyable programs that foster community and participation. Proven skills in communication and teamwork, enhancing overall experience for participants.
High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
Overview
2
2
years of professional experience
Work History
Activities Assistant
Annandale Healthcare Center
09.2024 - 02.2025
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Fostered positive, energetic environment, leading to increased participation in group events.
- Streamlined activity planning processes for efficiency, allowing for more personalized resident attention.
- Improved patient well-being with tailored therapeutic activities based on individual health profiles.
Front Desk Receptionist
Annandale Healthcare
09.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Swim Instructor
Kids First Swim Schools
12.2023 - 03.2024
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
Front Desk Receptionist
Kids FIRST Swim Schools
11.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
Team Lead
Bath and Body Works, Limited Brands
10.2023 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Dogdaycare Attendant
a Dogs Day Out
07.2023 - 10.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Exercised animals regularly with walks and rigorous play activities.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
Education
No Degree - Computer Science
Northern Virginia Community College
Annandale, VA05-2027
Skills
- Senior living experience
- Listening skills
- Patience and empathy
- Customer focus
- Cleanliness and sanitation
- Relationship building
- Cash handling
- Child supervision
- Coaching and mentoring
- Animal body language
- Resident support
- Telephone etiquette
- Creative thinking
- Performance monitoring
- Playtime supervision
- Customer service
- Problem-solving skills
- Professionalism and punctuality
- Quality control
- Dog training experience
- Creative planning
- Scheduling
- Swim instruction
- Workplace safety
- Group play monitoring
- Flexibility
- Appointment scheduling
Timeline
Activities Assistant
Annandale Healthcare Center
09.2024 - 02.2025
Front Desk Receptionist
Annandale Healthcare
09.2024 - 02.2025
Swim Instructor
Kids First Swim Schools
12.2023 - 03.2024
Front Desk Receptionist
Kids FIRST Swim Schools
11.2023 - 03.2024
Team Lead
Bath and Body Works, Limited Brands
10.2023 - 01.2024
Dogdaycare Attendant
a Dogs Day Out
07.2023 - 10.2023
No Degree - Computer Science
Northern Virginia Community College
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