Stephanie Goldsmith
Chesapeake
Summary
Adept at care planning and fostering teamwork, I significantly enhanced patient transition processes at Chesapeake Regional Hospital. My background spans from direct patient care to educational roles, demonstrating exceptional problem-solving and quality improvement skills. Achievements include streamlining discharge protocols, improving patient outcomes, and maintaining rigorous policy compliance.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
22
22
years of professional experience
Work History
Care Management Associate
Chesapeake Regional Hospital
01.2021 - Current
- Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Arranged transportation and documented details of discharge transition plans.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Coordinated transportation services for patients, ensuring seamless transfers from hospital to their next destination or in-home care provider.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
- Managed caseloads effectively, prioritizing high-risk cases for more intensive support during the transition period following discharge from the hospital setting.
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance with all applicable laws and guidelines related to patient discharge processes.
- Expedited insurance claims processing by maintaining accurate documentation and submitting timely paperwork to relevant parties.
- Established strong relationships with community-based organizations to provide additional resources and support for discharged patients in need of continued assistance at home or other facilities outside hospitals.
Nurse Care Partner
Sentara Virginia Beach General Hospital
06.2019 - 01.2021
- Provided compassionate care to diverse patients, promoting comfort and emotional well-being during hospital stays.
- Utilized strong clinical judgment skills to prioritize tasks effectively under pressure during high-acuity situations.
- Monitored vital signs regularly, identifying trends or changes that warranted further intervention or evaluation from healthcare providers.
- Demonstrated adaptability by efficiently managing multiple responsibilities concurrently while maintaining focus on delivering exceptional patient-centered care.
- Streamlined charting processes through accurate documentation of patient care activities and observations within electronic medical records systems.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
- Complied with infectious disease measures to reduce spread of COVID-19 between patients, families and medical personnel.
- Facilitated patient-family communication using virtual platforms and telephone calls to minimize the emotional toll of isolation during hospitalizations.
- Performed skilled assessments of vital signs, laboratory results, oxygenation levels, and overall patient condition to inform treatment decisions effectively.
Preschool Teacher
Childtime Learning Center
03.2017 - 12.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Medical Technician
United States Air Force, USAF
04.2003 - 03.2009
- Interviewed patients to obtain medical histories and collected current stats such as height, weight and blood pressure.
- Optimized patient outcomes through diligent monitoring and follow-up care after initial treatment interventions.
- Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
- Collected and safely handled specimens for laboratory tests.
- Enhanced patient care by conducting thorough medical assessments and administering appropriate treatments.
- Scheduled appointments and surgeries for patients.
- Maintained high levels of readiness by participating in regular disaster preparedness drills and exercises involving simulated aircraft emergencies.
- Administered CPR, oxygen and other life-saving medical treatments.
Education
Associate of Applied Science - Early Childhood Education
Tidewater Community College
Virginia Beach, VA08-2017
Skills
- Care planning
- Quality improvement
- Progress monitoring
- Policy compliance
- Networking and outreach
- Client assessment
- Continuity of care
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Care Management Associate
Chesapeake Regional Hospital
01.2021 - Current
Nurse Care Partner
Sentara Virginia Beach General Hospital
06.2019 - 01.2021
Preschool Teacher
Childtime Learning Center
03.2017 - 12.2018
Medical Technician
United States Air Force, USAF
04.2003 - 03.2009
Associate of Applied Science - Early Childhood Education
Tidewater Community College
Similar Profiles
Maria Rowena CapilitanMaria Rowena Capilitan
Neurosurgery Nurse Practitioner Full Time 40 Hours at Chesapeake Regional HospitalNeurosurgery Nurse Practitioner Full Time 40 Hours at Chesapeake Regional Hospital
Jill EatonJill Eaton
Registered Nurse at Chesapeake Regional HospitalRegistered Nurse at Chesapeake Regional Hospital
Denise GodseyDenise Godsey
Technical Supervisor Diagnostic Cardiovascular Ser at Chesapeake Regional HospitalTechnical Supervisor Diagnostic Cardiovascular Ser at Chesapeake Regional Hospital