Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Goyena

Portsmouth

Summary

Dynamic and results-driven professional with extensive experience in hospitality and management. Proven track record in team training and development, enhancing customer service, and optimizing inventory management. Highly reliable and skilled in multitasking, ensuring exceptional service and operational efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Bartender

Buskys Chill N Grill
12.2022 - 06.2025
  • Prepared and served a variety of cocktails and beverages efficiently.
  • Maintained cleanliness and organization of bar area to ensure optimal service quality.
  • Engaged with customers to enhance their dining experience and provide personalized recommendations.
  • Processed cash and credit transactions accurately, ensuring correct change and receipts.
  • Assisted in training new staff on bar procedures and customer service standards.

Manager

Hoss’s Deli
02.2020 - 12.2023
  • Led daily operations, ensuring efficient service and adherence to quality standards.
  • Trained and mentored staff on customer service protocols and food safety practices.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed staff schedules to align with peak business hours, enhancing operational efficiency.
  • Collaborated with suppliers to negotiate favorable terms and maintain product quality.
  • Controlled costs to keep business operating within budget and increase profits.

Assistant Contractor

Riverside Residential
01.2020 - 02.2023
  • Coordinated project timelines and resources to ensure timely completion of construction tasks.
  • Developed and maintained relationships with subcontractors, ensuring effective communication and collaboration.
  • Assisted in the preparation of project budgets and forecasts, optimizing resource allocation.
  • Conducted regular site inspections to monitor compliance with safety regulations and quality standards.
  • Coordinated permit acquisition process, ensuring compliance with local regulations and avoiding project delays.
  • Regularly updated stakeholders on project progress through clear and concise reports.

Bartender Shift Manager

Redbone’s
10.2017 - 01.2020
  • Supervised daily bar operations, ensuring exceptional service and adherence to quality standards.
  • Trained and mentored bartending staff on techniques, product knowledge, and customer engagement strategies.
  • Developed and implemented efficient inventory management practices to reduce waste and improve cost control.
  • Resolved customer complaints swiftly, maintaining a positive atmosphere and fostering repeat business.
  • Ensured compliance with health regulations by conducting regular inspections and training staff on safety protocols.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Education

General Science

Tidewater Community College
Norfolk, VA

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • Team training and development
  • New hire training
  • Inventory
  • Sales expertise
  • Staff management
  • Fast learner
  • Honest and dependable

Timeline

Bartender

Buskys Chill N Grill
12.2022 - 06.2025

Manager

Hoss’s Deli
02.2020 - 12.2023

Assistant Contractor

Riverside Residential
01.2020 - 02.2023

Bartender Shift Manager

Redbone’s
10.2017 - 01.2020

General Science

Tidewater Community College

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