STEPHANIE HAMILTON
Castlewood
Summary
Highly diligent customer service representative with a natural talent for efficiently resolving customer inquiries and closing sales. Adept at building strong customer relationships, resulting in repeat business. Skilled in handling complex issues through effective communication and problem-solving abilities. Experienced in enhancing customer interactions to boost loyalty and sales, utilizing proven strategies to address customer needs. Demonstrates a consistent track record of maintaining high levels of customer satisfaction and achieving sales targets.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
At&t
08.2012 - Current
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Refer unresolved customer grievances to designated departments for further investigation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
CUSTOMER SERVICE REPRESENTATIVE
US Solutions Group
10.2010 - 09.2012
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CUSTOMER SERVICE REPRESENTATIVE
Skyes Enterprise
03.2010 - 10.2010
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
HIGH SCHOOL DIPLOMA -
Castlewood High School
Castlewood, VA06.2000
Bachelor of Arts - Education
Liberty University
Lynchburg, VA05-2027
Skills
- Customer service
- Effective listening skills
- Problem-solving skills
- Accurate data entry
- Problem resolution
- Building professional relationships
- Effective call management
- organized
- enthusiastic
- Collaborative team member
Timeline
CUSTOMER SERVICE REPRESENTATIVE
At&t
08.2012 - Current
CUSTOMER SERVICE REPRESENTATIVE
US Solutions Group
10.2010 - 09.2012
CUSTOMER SERVICE REPRESENTATIVE
Skyes Enterprise
03.2010 - 10.2010
HIGH SCHOOL DIPLOMA -
Castlewood High School
Bachelor of Arts - Education
Liberty University
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