Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Stephanie Johnson

Chesapeake

Summary

Dedicated and proactive professional with over five years of experience in legal billing, conflicts clearance, office management, and administrative support. Proven ability to manage complex billing cycles, resolve discrepancies, and ensure compliance with client guidelines and professional conduct rules. I am skilled in conducting conflict of interest checks, supporting client intake, and collaborating with attorneys to resolve conflicts and maintain ethical compliance. Recognized for strong organizational skills, attention to detail, and a commitment to accuracy and client service. Seeking a challenging role where I can apply my expertise in billing operations, conflicts resolution, and legal support to drive operational efficiency and protect firm integrity.

Overview

7
7
years of professional experience

Work History

Billing Coordinator

Bressler, Amery & Ross, P.C.
04.2025 - Current
  • Manage full-cycle billing for a portfolio of attorneys in a fast-paced legal environment, ensuring timely and accurate invoice processing and submission
  • Prepare and edit prebills, apply time transfers, write-ups/downs, and manage disbursements in accordance with client billing guidelines
  • Submit invoices via eBilling platforms including eBillingHub, utilizing LEDES formats and ensuring compliance with outside counsel billing requirements
  • Collaborate with attorneys, secretaries, and accounting teams to resolve billing discrepancies and ensure high client satisfaction
  • Track accruals, generate reports, and assist in month-end close processes using Elite 3E
  • Monitor and follow up on accounts receivable and work with clients on payment status or appeals
  • Contribute to continuous process improvement by identifying billing inefficiencies and streamlining workflows

Client Intake/Billing Specialist

Willcox & Savage PLC
07.2023 - 04.2025
  • Reviewed client, related party, and adverse party data to identify potential legal or business conflicts during the intake process, ensuring compliance with firm policy and client guidelines.
  • Utilized eBilling and case management platforms (TyMetrix 360, Legal Tracker, CounselLink) to investigate and resolve conflicts in time entries, invoice discrepancies, and rate exceptions.
  • Assisted attorneys with client intake, ensuring eligibility, adherence to firm guidelines, and proper setup of new client files and billing arrangements across departments.
  • Collaborated with legal and administrative teams to ensure confidentiality protocols were followed, supporting the ethical handling of sensitive matter-related information.
  • Demonstrated advanced communication and organizational skills by addressing billing disputes, managing appeals, and interpreting client outside counsel guidelines.
  • Researched client entities and relationships using firm databases and external sources to flag potential conflicts or duplicate records.
  • Served as a trusted liaison between attorneys and accounting teams, resolving conflicts in billing, rate structures, and client reporting through a strong understanding of internal controls.
  • Experienced in high-volume, detail-driven environments requiring analytical thinking, discretion, and deep understanding of legal operations and professional conduct standards.

Office Manager/Administrative Assistant

Barnes Brock Cornwell & Painter, PLC
08.2020 - 07.2023
  • Accomplished Office Manager with over five years of expertise in overseeing daily operations, including staff management, development, and exceptional customer service delivery.
  • Directed office and administrative employees to uphold quality standards, meet deadlines, and follow proper procedures.
  • Delivered professional administrative and clerical support to colleagues and supervisors, ensuring seamless operations and superior customer service for internal and external stakeholders.
  • Oversaw equipment inventory, scheduled routine maintenance, and managed customer correspondence to ensure operational efficiency.
  • Managed contract provisions and invoices with precision, ensuring compliance and timely processing.
  • Guided employees in addressing challenging problems and resolving escalated complaints, fostering a collaborative and solution-oriented work environment.
  • Executed basic financing, bookkeeping, and accounting tasks accurately to support organizational financial goals.
  • Organized and maintained company documents, ensuring the filing system remained updated and easily accessible.
  • Procured office supplies, stationery, maintenance services, and food items to sustain a well-equipped and functional office environment.
  • Developed and maintained marketing initiatives, including website management, social media campaigns, and advertisements, to enhance brand presence and engagement.

Paralegal/Administrative Assistant

Hook Law Center
08.2018 - 08.2020
  • Proficient paralegal with a proven track record of exceptional performance, expertly utilizing Practice Master, Tabs, and other software for file closing, billing, and case management.
  • Collaborative team player serving as the face of the firm, delivering compassionate customer service to new, current, and prospective clients while efficiently managing a high volume of incoming calls and client interactions.
  • Organized office administrative assistant responsible for answering phones, managing calendars, maintaining meticulous files, scheduling meetings, notarizing documents, updating clients, and processing and distributing incoming mail promptly.
  • Reliable and adaptable professional skilled in managing heavy caseloads with a positive attitude, excelling at assisting attorneys and paralegals in various tasks while prioritizing client needs and aligning them with the appropriate expertise.
  • Skilled paralegal adept at drafting legal notices, memos, and correspondence, ensuring clarity and professionalism in all communications.
  • Efficient Office Manager and Administrative Assistant recognized for fostering an organized and productive work environment that supports operational success.

Education

Associates of Applied Science - Paralegal Studies

Tidewater Community College
Norfolk, VA
12.2019

Skills

  • Billing & Accounting: Elite 3E, Aderant, eBillingHub, LEDES, TyMetrix 360, CounselLink, Legal Tracker, Legal-X, Collaborati, AP/AR, billing appeals
  • Conflicts & Intake: Conflict checks, client intake, clearance, ethical screens, confidentiality walls, Rules of Professional Conduct
  • Legal Operations: Matter research, rate exception handling, OCG compliance, case management systems
  • Technical Tools: Excel, Outlook, MS Office Suite, Adobe Acrobat, Westlaw/Lexis, Practice Master, Tabs

Hobbies and Interests

  • Volunteer work
  • Traveling
  • Cooking
  • Gardening
  • Spending time outdoors
  • Camping
  • Hiking
  • Skiing

Timeline

Billing Coordinator

Bressler, Amery & Ross, P.C.
04.2025 - Current

Client Intake/Billing Specialist

Willcox & Savage PLC
07.2023 - 04.2025

Office Manager/Administrative Assistant

Barnes Brock Cornwell & Painter, PLC
08.2020 - 07.2023

Paralegal/Administrative Assistant

Hook Law Center
08.2018 - 08.2020

Associates of Applied Science - Paralegal Studies

Tidewater Community College
Stephanie Johnson