Stephanie Lee
Richmond,VA
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Tax Credit. Successful career history comprising more than 7 years. Well-qualified Property Management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Epoch Properties
07.2019 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Very familiar with Tax Credit & LIHTC
- Preparing all paperwork for new and renewal leases.
- Collect, post and deposit rent/security deposit for units
- Support and participates in fulfilling customer service and leasing.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Processed security deposit refunds
- Posted policies and rules in common areas for tenant review
- Conducted regular inspections of both interior and exterior of properties for damages
- Kept properties in compliance with local, state and federal regulations
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Managed over 20 calls per day
- !00% Occupied
Manager
TMS Associates
06.2017 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste by and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Education
High School Diploma -
Powhatan High School
Powhatan, VA06.1985
Skills
- Staff Management
- Contract Negotiation
- Record Keeping
- Property management
- Tenant and eviction laws
- Budgeting
- Financial budgeting and reporting
- Affordable housing programs knowledge
Additional Information
I have done all AJ clases
Timeline
Assistant Property Manager
Epoch Properties
07.2019 - Current
Manager
TMS Associates
06.2017 - 06.2019
High School Diploma -
Powhatan High School
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