Stephanie Lyon
Midlothian,VA
Summary
Excellent written and verbal communication skills across multiple professional platforms. Self motivated, reliable, dependable, goal oriented, ability to coordinate multiple task, able to adhere to changing conditions, And can finish task and work effectively with minimal super vision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Coordinator
BrightStar Care
09.2025 - Current
- Received, tracked and resolved incoming calls and queries to meet client expectations.
- Answered or made calls to clients to learn about and address needs and product or service issues.
- Developed and implemented standards for staff to provide consistent service to customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with opening accounts and signing up for new services.
- Delivered follow-up services to support timely issue completion.
Care Coordinator
BrightStar Care of Richmond
07.2023 - Current
- Build and maintain client and caregiver schedules, ensuring an excellent experience for clients and caregivers. Front line problem solver should a call-out occur, informing client and implementing strategy to ensure care. Daily email correspondence for any scheduling changes, as well as Follow-up phone call. Gathering data to report gained and lost hours weekly, as well as new clients and client closures. Gathering data to report caregiver changes as well as new hires and resignations. Orientation presentations weekly for new hires and placement with clients. Reporting caregiver reviews to submit to management.
Education
Psychology (Some College) -
Fairmont State University
West Virginia10.1998
High school diploma or GED -
Robert C Byrd
Clarksburg, WV05.1996
Skills
- Listening (10 years)
- Team oriented (10 years)
- Organizational skills (10 years)
- Cash handling
- Customer service
- Typing
- Time management (10 years)
- Communication skills (10 years)
- Computer skills
- Marketing
- Adaptability (10 years)
- Project coordination (10 years)
- Windows
- Problem solving (10 years)
- Budgeting (10 years)
- Microsoft Word
- Microsoft Office
- Presentation Skills
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Client Coordinator
BrightStar Care
09.2025 - Current
Care Coordinator
BrightStar Care of Richmond
07.2023 - Current
Psychology (Some College) -
Fairmont State University
High school diploma or GED -
Robert C Byrd