STEPHANIE MILLER
Lynchburg
Summary
Dynamic Navy veteran and seasoned banking branch manager with a proven record of leading high-performing teams, safeguarding assets, and building strong customer relationships. Leverages Master-at-Arms experience to bring discipline, integrity, and sound judgment to every client interaction. Known for driving revenue growth, mentoring staff, and delivering exceptional service. Ready to apply a mission-first mindset, financial expertise, and consultative approach to help clients protect what matters most.
Overview
10
10
years of professional experience
Work History
Branch Manager
WELLS FARGO
06.2023 - Current
- Coach, develop and build a high performing team to execute business strategies, achieve results, and drive growth of the business.
- Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives.
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
MASTER AT ARMS/SECURITY FORCES
U.S. NAVY
03.2016 - 08.2023
- Guard Naval Weapons, inventory, and personnel from threats; respond to emergency situations and apprehend suspects according to established protocols; collaborate with NCIS and other police agencies.
- Perform administrative work including records/security documents at security office; maintained classified and unclassified documents.
- Served as Ordinance Information System Administrator of ammunition and munitions.
- Participated and led quality assurance initiatives and evaluation of current personnel and processes.
- Performed administrative work including records/security documents at security office; maintained classified and unclassified documents.
- Responsible for qualifying military personnel with firearms for gun qualifications; served a Small Arms Instructor in Greece.
- Received multiple awards during service; received team awards for excellence performance.
Education
FAUQUIER HIGH SCHOOL -
FAUQUIER HIGH SCHOOL
FEMA NIMS TRAINING -
U.S NAVY
JOURNEYMAN IN FUNDAMENTALS OF LAW ENFORCEMENT -
Skills
- Excellent communication skills
- Customer service
- Proficient in Microsoft Office
- Problem solving skills
- Management/ teamwork
- Secret security clearance
- Risk assessment
- Time management
Timeline
Branch Manager
WELLS FARGO
06.2023 - Current
MASTER AT ARMS/SECURITY FORCES
U.S. NAVY
03.2016 - 08.2023
FAUQUIER HIGH SCHOOL -
FAUQUIER HIGH SCHOOL
FEMA NIMS TRAINING -
U.S NAVY