Stephanie Patterson
Lynchburg
Summary
Dynamic retail professional with extensive experience at Target, excelling in customer service and team leadership. Proven track record in driving sales growth and enhancing customer experience through strategic planning and effective problem-solving. Skilled in inventory control and employee development, fostering a collaborative environment that boosts team performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Food Lion
Lynchburg, VA
03.2024 - 03.2025
- Led daily store operations ensuring compliance with company policies and standards.
- Trained and mentored new employees on best practices in customer service and inventory management.
- Developed and implemented strategies to enhance sales performance and customer engagement.
- Managed scheduling and staffing to optimize workforce efficiency during peak hours.
- Oversaw inventory control processes, reducing shrinkage through effective loss prevention measures.
- Collaborated with department heads to streamline workflows and improve store layout for better customer experience.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise selection and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Evening Manager
Food Lion
Lynchburg, VA
10.2023 - 03.2024
- Supervised evening operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on best practices for customer service and product management.
- Managed inventory levels, ensuring accurate stock replenishment and reduction of waste.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Coordinated daily sales promotions and visual merchandising strategies to enhance customer engagement.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Collaborated with management to develop operational strategies that improved overall store efficiency.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Mentored team members, resulting in improved performance and job satisfaction.
- Implemented inventory management practices to minimize waste and reduce costs.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Increased sales through effective merchandising strategies and promotional displays.
- Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Provided excellent customer service, leading by example for team members to follow.
- Monitored employee performance through regular evaluations, providing constructive feedback as needed to support growth and development.
- Strategically allocated resources to maximize profits while maintaining exceptional service levels during evening hours.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Manager
Food Lion
Lynchburg, VA
03.2019 - 10.2023
- Developed training programs to enhance team performance and customer satisfaction.
- Implemented new customer service protocols, improving response time and service efficiency.
- Analyzed customer feedback to identify trends and drive continuous service improvements.
- Mentored staff on best practices, fostering a collaborative and high-performing team environment.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Resolved escalated customer issues, ensuring timely solutions and maintaining brand loyalty.
- Conducted regular performance evaluations to assess team strengths and areas for development.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Boosted customer retention rates through personalized follow-up strategies.
- Enhanced team productivity with introduction of flexible working arrangements.
Education
Associate of Business Administration -
Cvcc
Lynchburg, VA06.2011
High School Diploma -
Brookville High School
Lynchburg Va05.2009
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Verbal and written communication
- Cash auditing
- Teamwork and collaboration
- Team leadership
- Decision-making
- Delegating work
- Incident reports
- Relationship building
- Financial management
- Payroll administration and timekeeping
- Employee development
- KPI tracking
- Goal setting
Timeline
Assistant Store Manager
Food Lion
03.2024 - 03.2025
Evening Manager
Food Lion
10.2023 - 03.2024
Customer Service Manager
Food Lion
03.2019 - 10.2023
Associate of Business Administration -
Cvcc
High School Diploma -
Brookville High School