Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Portillo

Manassas

Summary

Dynamic professional with a proven track record at Gracehomehealthcare, showcasing exceptional organization skills and compassionate client relations. Excelled in streamlining operations and fostering team leadership, significantly enhancing customer satisfaction. Demonstrates a unique blend of time management and customer service, ensuring high-quality outcomes in fast-paced environments.

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in reseptionist role.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

3
3
years of professional experience

Work History

Receptionist

Notary
10.2024 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Caregiver

Gracehomehealthcare
10.2023 - 03.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Cashier Team Lead

Sonics Drive In
02.2022 - 04.2023
  • Communicated with customers and team members to solve problems.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Medical Assistant

ECPI University
Manassas, VA
06-2025

High School Diploma -

Unity Reed High School
Manassas, VA
06-2022

Skills

  • Organization skills
  • Respectful and compassionate
  • Team leadership
  • Time management
  • Cash handling
  • Dependable and responsible
  • Positive attitude
  • Customer and client relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Notary
10.2024 - 02.2025

Caregiver

Gracehomehealthcare
10.2023 - 03.2024

Cashier Team Lead

Sonics Drive In
02.2022 - 04.2023

Associate of Science - Medical Assistant

ECPI University

High School Diploma -

Unity Reed High School
Stephanie Portillo