Stephanie Smith
Virginia Beach
Summary
A highly motivated team leader with 7 years of Customer Service experience in leading teams to success. Possess ability to multitask in a fast-paced environment. Providing Leadership, guidance and continuous mentoring to customer service team members. Responsible for answering customers calls and making sure that questions about their placed orders are properly relayed. Dispatch all orders in a timely manner, know the proper dispatch scheduling method to assure efficiently of transactions being made. Maintain the history of clients in a database to make sure that references are available should it be needed in the future. Motivated, Team-oriented and responsible Food Service Worker with 5+ years of customer service. Experience in preparing and safely handling food while checking for proper temperatures. Bilingual (English and Spanish). Representative motivated to maintain customer satisfaction and contribute to company success.
Efficient Back of House Team Member known for high productivity and task completion. Specialize in inventory management, food preparation, and kitchen equipment maintenance. Excel in time management, teamwork, and adaptability to fast-paced environments. Committed to maintaining cleanliness and safety standards.
Overview
12
12
years of professional experience
Work History
Back of House Team Member
CFA
Virginia Beach
06.2025 - Current
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness and organization of kitchen and storage areas.
- Assisted team members in executing efficient food preparation processes.
- Operated kitchen equipment safely to support daily operations.
- Followed inventory procedures to track and replenish supplies as needed.
- Collaborated with front-of-house staff to ensure smooth service flow.
- Trained new team members on proper food handling techniques and safety protocols.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Operated manual or electric appliances to clean, peel, slice and trim foods.
- Responded to feedback from customers and front of house staff, making adjustments to food preparation as needed.
- Handled multiple food orders simultaneously, prioritizing tasks to meet tight deadlines.
Team Leader and Delivery Dispatcher
Chick-fil-A
Newport News
04.2021 - Current
- A highly motivated team leader with 7 years of Customer Service experience in leading teams to success.
- Possess ability to multitask in a fast-paced environment.
- Providing Leadership, guidance and continuous mentoring to customer service team members.
- Responsible for answering customers calls and making sure that questions about their placed orders are properly relayed.
- Dispatch all orders in a timely manner, know the proper dispatch scheduling method to assure efficiently of transactions being made.
- Maintain the history of clients in a database to make sure that references are available should it be needed in the future.
- Maintain high standards of customer service during high volume, fast paced operations.
- Communicate clearly and positively with team member and guest.
- Coordinate food orders with drivers to ensure efficient, on time deliveries.
- Attention to detail, must be able to manage times, routes drivers, and guests.
- Problem solving skills.
- Cash handling.
- Assist with training of new customer service members.
- Ensures team member work at a pace to maintain speed of service guidelines.
- Addresses guest issues that may arise; consults with management regarding complex issues.
Shift Leader
Dairy Queen
Newport News
04.2013 - 02.2018
- Motivated, Team-oriented and responsible Food Service Worker with 5+ years of customer service.
- Experience in preparing and safely handling food while checking for proper temperatures.
- Bilingual (English and Spanish). Representative motivated to maintain customer satisfaction and contribute to company success.
- Ensured that each customer received outstanding service by providing a friendly environment and resolving guest complaints professionally and promptly.
- Correctly received orders, processed payments, and responded appropriately to guest concerns.
- Focused on producing quality food in a timely manner while maintaining a clean safe work environment.
- Instructed new staff in proper food preparation, food storage and use of restaurant equipment.
- Count, organize and balance cash drawer and make deposits.
- Assist manager with administrative task, scheduling, ordering, and inventory responsibilities.
- Communicate clearly and positively with coworkers and management.
Education
High school or equivalent -
Warwick High School
Newport News, VASkills
- Customer Service
- Communication
- Coordination
- Attention to Detail
- Problem Solving
- Cash Handling
- Training
- Speed of Service
- Order Processing
- Organization
- Listening
- Food Preparation
- Food Safety
- Food Handling
- Basic Math
- Leadership
- Sales
- Kitchen safety
- Equipment operation
- Staff training
- Attention to detail
- Time management
- Workstation setup
- Temperature monitoring
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Back of House Team Member
CFA
06.2025 - Current
Team Leader and Delivery Dispatcher
Chick-fil-A
04.2021 - Current
Shift Leader
Dairy Queen
04.2013 - 02.2018
High school or equivalent -
Warwick High School