Stephanie Underwood
Chesapeake
Summary
Adaptable professional with a proven track record of excellence in fast-paced environments. Expert in de-escalation, clear communication, and multitasking. Seeking to leverage a strong background in public service and previous restaurant experience into a part-time evenings/weekend role where guest satisfaction and team collaboration are the top priorities.
Overview
13
13
years of professional experience
Work History
Special Education Teacher
Chesapeake Public Schools
Chesapeake
09.2014 - Current
- Demonstrated punctuality and organizational excellence through a consistent, long-term professional record in special education.
- Navigated fast-paced environments requiring rapid problem-solving and constant multitasking to support student needs.
- Resolved challenging or high-stress situations while maintaining a calm and welcoming demeanor, fostering a positive learning environment.
- Effective Communication: Facilitate clear, professional dialogue with diverse groups of students, families, and administrators.
Server / Hostess
Baba’s Pizzeria
Chesapeake
07.2017 - 02.2018
- Provided friendly, efficient service in a fast-paced environment
- Coordinated seating, orders, and guest needs through effective communication, enhancing service efficiency.
- Fostered positive dining experience through attentiveness and teamwork, promoting guest satisfaction.
- Established daily operations and workflow as part of opening team.
Server / Hostess
Huddle House
Chesapeake
04.2016 - 04.2017
- Provided exceptional customer service during peak shifts, enhancing guest satisfaction
- Collaborated with team members to maintain efficient service flow, supporting overall operations
- Handled multiple responsibilities including seating, order support, and guest assistance
- Assisted in restaurant opening and initial operations, ensuring readiness for service
Special Education Teacher
Harbor Point Behavioral Health Center
VA
01.2013 - 01.2014
- Developed individualized education plans for students with diverse learning needs.
- Partnered with parents and staff to enhance student success and engagement.
- Implemented behavior management strategies to promote positive classroom environments.
- Fostered teamwork to maintain a structured and safe environment.
- Built strong interpersonal relationships to foster collaboration in a dynamic, high-demand setting.
Education
Master of Special Education -
University of Phoenix
Phoenix, AZBachelor of Social Work -
Saint Leo University
Chesapeake, VASkills
- Effective communication
- Team collaboration
- Conflict resolution
- Interpersonal
- Integrity
Core Skills
Expert at building rapport quickly with guests and coworkers., Thrives in 'the rush' without sacrificing attention to detail., Highly dependable with a professional approach to side-work and team duties.
Timeline
Server / Hostess
Baba’s Pizzeria
07.2017 - 02.2018
Server / Hostess
Huddle House
04.2016 - 04.2017
Special Education Teacher
Chesapeake Public Schools
09.2014 - Current
Special Education Teacher
Harbor Point Behavioral Health Center
01.2013 - 01.2014
Master of Special Education -
University of Phoenix
Bachelor of Social Work -
Saint Leo University